- - Attend customer queries through video banking channels in a professional and timely manner.
- Assist customers with account-related services, banking transactions, and product information.
- Verify customer identity and documents as per bank policies and regulatory guidelines.
- Provide information on banking products such as savings accounts, current accounts, fixed deposits, loans, and digital banking services.
- Resolve customer concerns and escalate complex issues to the concerned team when required.
- Maintain high standards of customer service and customer satisfaction.
- Ensure compliance with internal policies, regulatory requirements, and quality standards.
- Achieve assigned productivity, quality, and service-level targets.
- Maintain accurate records of customer interactions and transactions.

Required Skills:

- Excellent communication and interpersonal skills.
- Valuable knowledge of banking products and services.
- Basic computer proficiency and familiarity with digital banking platforms.
- Strong customer service orientation and problem-solving skills.
- Ability to work in rotational shifts.

📌 Customer Service Representative - Video banking (Jaipur)
🏢 AU Small Finance Bank
📍 Jaipur