Company Description CDL Logistics Group provides end-to-end storage, fulfilment, and distribution services for businesses of all sizes, from large organizations to smaller e-commerce companies. Its internet-based Integrated Fulfilment System (IFS) offers real-time, 24/7 access to stock information, order processing, and management reports through a secure online portal. The group tailors fulfilment solutions across online, product, and marketing fulfilment, supporting both B2B and B2C distribution needs.

CDL operates approximately 165,000 sq. ft. of purpose-built, gated, and CCTV-monitored warehousing facilities, with a strong focus on security, cleanliness, and operational efficiency. The group includes multiple specialized fulfilment companies across the UK, bringing together broad expertise and industry knowledge.

Role Description The Customer Service Executive role is a full-time, in office position based in Vadodara. This role involves responding to customer inquiries via phone, email, and other communication channels, providing clear and accurate information about services, orders, and delivery status.

The Customer Service

Executive will manage customer accounts, track orders, resolve issues or complaints promptly,



and coordinate with internal teams such as operations and warehousing to ensure timely fulfilment. Day-to-day responsibilities include maintaining detailed records of customer interactions, monitoring service levels, and supporting continuous improvements in customer satisfaction. The role also requires adherence to company policies, participation in team meetings, and contributing to a professional and supportive customer experience.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills.
- Candidates should possess Customer Satisfaction and Customer Service Management skills.
- Candidates should possess excellent Interpersonal Skills and the ability to build positive customer relationships.
- Candidates should have clear and professional verbal and written communication skills.
- Candidates should have basic computer literacy and experience working with CRM or order management systems.
- Candidates should demonstrate problem-solving abilities, attention to detail, and a customer-focused mindset.
- Previous experience in logistics, fulfilment, or related customer service roles is an advantage.
- A relevant diploma or bachelor’s degree is preferred but not mandatory if supported by suitable experience.

📌 Customer Service Executive (Vadodara)
🏢 CDL Logistics
📍 Vadodara