Designation: Sr. Executive – Customer Service

Department: Sales & Marketing

Priority: Top Priority

Experience: 3–5 Years

CTC: ₹5–5.5 LPA

Location: As per company requirement

Key Responsibilities

- Handle customer queries, complaints and service requests.
- Coordinate with customers and internal teams to ensure timely resolution.
- Manage order processing, order tracking and customer follow-ups.
- Maintain customer records, MIS reports and sales documentation.
- Coordinate with the sales team for order status, delivery and dispatch updates.
- Ensure customer satisfaction and maintain strong client relationships.
- Support the sales and marketing team in daily operations.
- Handle customer feedback and identify opportunities to improve service quality.

Desired Candidate Profile





- Graduate in any discipline; MBA will be an added advantage.
- 3–5 years of experience in Customer Service / Sales Coordination.
- Good communication and interpersonal skills.
- Proficiency in MS Excel and MS Office.
- Strong coordination, problem-solving and follow-up skills.
- Experience in handling B2B customers will be preferred.

[email protected] Pay: ₹500,000.00 - ₹550,000.00 per year

Advantages

- Provident Fund

Experience:
- Customer service: 2 years (Preferred)
- Export: 2 years (Preferred)

Work Location: In person

📌 Customer Service Executive (Navi Mumbai)
🏢 Happiest Solutions
📍 Navi Mumbai