Opening for Customer Operation Specialist - Contractual role (Renewable)

Shift- 3:30 PM to 12:30 AM (Transport will be provided)

Working days- 5 days

Role & responsibilities:

- Manage customer orders and related transactions accurately and within defined service timelines.
- Investigate and resolve issues related to order processing, product or service delivery, returns, and refunds.
- Respond to customer inquiries through phone, email, and chat with clear, qualified communication and timely follow-through.
- Escalate complex issues with complete background information and coordinate with the appropriate teams through resolution.
- Maintain accurate customer interaction and transaction records in relevant systems; use data to identify recurring issues and trends.
- Collaborate with Field Sales, Supply Chain, logistics, and customer teams to improve processes, efficiency, and customer satisfaction.

Preferred candidate profile

- Bachelor's degree in Logistics,



Supply Chain, Business, or a related field.
- 35 years of experience in customer operations, order management, customer service, or supply chain operations.
- Working knowledge of Microsoft Office and customer relationship or order management systems.
- Strong communication, problem-solving, prioritization, collaboration, adaptability, and follow-through skills.
- Individual contributor role; people-management experience is not required.

Role: Customer Success Associate, Industry Type: FMCG, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Order to CashCustomer Operations Customer ServiceCustomer Support

📌 Customer Operations Specialist- Contractual (Mumbai)
🏢 General Mills
📍 Mumbai