Opening for Customer Operation Specialist - Contractual role (Renewable)
Shift- 3:30 PM to 12:30 AM (Transport will be provided)
Working days- 5 days
Role & responsibilities:
- Manage customer orders and related transactions accurately and within defined service timelines.
- Investigate and resolve issues related to order processing, product or service delivery, returns, and refunds.
- Respond to customer inquiries through phone, email, and chat with clear, professional communication and timely follow-through.
- Escalate complex issues with complete background information and coordinate with the appropriate teams through resolution.
- Maintain accurate customer interaction and transaction records in relevant systems; use data to identify recurring issues and trends.
- Collaborate with Field Sales, Supply Chain, logistics,
and customer teams to improve processes, efficiency, and customer satisfaction.
Preferred candidate profile
- Bachelor's degree in Logistics, Supply Chain, Business, or a related field.
- 35 years of experience in customer operations, order management, customer service, or supply chain operations.
- Working knowledge of Microsoft Office and customer relationship or order management systems.
- Robust communication, problem-solving, prioritization, collaboration, adaptability, and follow-through skills.
- Individual contributor role; people-management experience is not required.