We are looking for a confident, customer-focused and result-oriented Customer Care Executive with prior experience in telesales and telecalling. The candidate will be responsible for handling customer enquiries, making outbound calls, following up with prospective and existing customers, generating business opportunities, and ensuring a positive customer experience.
Key Responsibilities
1. Customer Calling & Relationship Management
- Handle inbound and outbound customer calls professionally.
- Respond to customer enquiries regarding products, services, pricing and order status.
- Maintain positive relationships with existing and prospective customers.
- Ensure timely follow-ups and provide appropriate customer support.
2. Telecalling & Telesales
- Make outbound calls to prospective customers and generate business leads.
- Promote company products and services through telephone conversations.
- Convert potential enquiries into sales opportunities.
- Follow up with interested customers and support sales conversion.
- Achieve assigned daily, weekly and monthly calling and conversion targets.
3. Customer Query & Complaint Handling
- Understand customer requirements and provide appropriate solutions.
- Handle customer complaints, feedback and service-related issues professionally.
- Coordinate with the concerned internal departments for timely resolution.
- Ensure customer satisfaction through effective communication and follow-up.
4. Data Management & Reporting
- Maintain daily call records, customer databases and follow-up reports.
- Update customer interactions, enquiries and lead status in the CRM / Excel system.
- Track pending customer queries and ensure timely closure.
- Submit daily calling and performance reports to the reporting manager.
Required Skills & Qualifications
- Graduate / 12th Pass (as per company requirements).
- 1–3 years of experience in Customer Care, Telecalling, Telesales or Customer Support.
- Prior experience in outbound calling and lead follow-ups is preferred.
- Excellent verbal communication and convincing skills.
- Basic computer knowledge, MS Excel and CRM familiarity.
- Strong customer-handling, negotiation and problem-solving abilities.
- Ability to handle customer objections and achieve calling targets.
- Qualified attitude, patience and a customer-oriented approach.
Preferred Candidate Profile
- Candidates from Automobile, Battery, Electrical, FMCG, E-commerce, Telecom or Service industries.
- Experience in handling customer databases and sales enquiries.
- Candidates with a proven track record in telesales and customer conversion.
- Ability to communicate effectively in Hindi and English; regional language proficiency will be an advantage.
Performance Expectations
- Daily outbound and inbound call management.
- Timely customer follow-ups.
- Lead conversion and sales support.
- Customer query resolution and satisfaction.
- Maintenance of accurate calling records and reports.