Job highlights

- Deliver exceptional customer experience through proactive engagement and responsive service. Resolve customer concerns effectively while strengthening long-term partnerships. Distribution Channel Development
- . Work closely with Marketing,Product Development,Supply Chain,Customer Experience,and Operations teams

":" Position - City Business Lead - Chennai, Ahmedabad, Mumbai, Banglore Location - Chennai, Ahmedabad, Mumbai, Banglore **About Pakka

At Pakka, we are on a mission to create a regenerative future through sustainable packaging solutions. As India pioneering manufacturing B Corp, we develop compostable packaging products that replace single-use plastics while creating positive environmental and social impact. We are looking for passionate leaders who can accelerate our purpose while delivering profitable business growth.

**Role Purpose The City Business Lead will be responsible for driving profitable business growth across the said market by expanding Pakka presence, developing strategic customer partnerships, strengthening distribution channels, and delivering exceptional customer experiences. The role requires a strong commercial mindset, market understanding, and the ability to build long-term relationships while championing sustainable packaging solutions.

Key Responsibilities

1. Business Growth Sales

Achieve assigned revenue, profitability, and market share targets for the city.

Develop and execute city-wise business plans aligned with organizational objectives.

Drive customer acquisition, retention, and account expansion initiatives.

Build a healthy sales pipeline and ensure predictable business growth.

2. Customer Relationship Management





Build strategic relationships with QSRs, HoReCa, distributors, retailers, institutional customers, and key decision-makers.

Deliver exceptional customer experience through proactive engagement and responsive service.

Resolve customer concerns effectively while strengthening long-term partnerships.

3. Distribution Channel Development

Identify, appoint, and develop high-potential distributors and channel partners.

Expand retail and institutional reach across the assigned geography.

Improve channel partner capability and performance through regular engagement and reviews.

4. Commercial Excellence

Drive profitable growth through effective pricing, margin management, and commercial negotiations.

Evaluate customer profitability and prioritize high-value business opportunities.

Ensure commercially sound decisions aligned with organizational objectives.

5. Market Development

Track competitor activities, industry trends, and emerging customer needs.

Identify new business opportunities, products, and market segments.

Support successful launch and adoption of recent products within the city.

6. Data Performance Management

Monitor business dashboards and sales performance metrics.

Prepare accurate sales forecasts and business reports.

Use data-driven insights to improve business decisions and operational effectiveness.

7. Cross-functional Collaboration

Work closely with Marketing, Product Development, Supply Chain, Customer Experience, and Operations teams.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 City Business Lead (Noida)
🏢 Pakka
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