About the Role

One of our key player in Retail Industry is looking for an experienced and dynamic Chief Operating Officer (COO) to lead and oversee its overall business operations. The ideal candidate will be responsible for driving business growth, improving operational efficiency, strengthening retail processes and ensuring consistent customer experience across showroom operations.

The COO will work closely with the Managing Director to translate business objectives into actionable strategies, establish operational discipline, build high-performing teams and drive sustainable business performance.

This role requires a strong combination of business acumen, retail operations expertise, leadership capabilities and a customer-centric approach.

Key Responsibilities

- Business Strategy & Operational Leadership

- Develop and execute operational strategies aligned with the company's business objectives and growth plans.
- Oversee day-to-day business operations and ensure smooth functioning across departments.
- Translate management goals into measurable operational plans, targets and performance indicators.
- Identify operational gaps and implement process improvements to enhance productivity and profitability.
- Work closely with the Managing Director on business planning, expansion and strategic initiatives.

2. Retail & Showroom Operations
- Oversee overall showroom operations and ensure consistent operational standards.
- Establish and monitor standard operating procedures (SOPs) for showroom management.
- Ensure effective management of inventory, stock movement, product display and merchandising.
- Monitor showroom performance, sales conversion, customer footfall and revenue achievement.
- Ensure adherence to billing, cash handling, payment collection and daily reconciliation processes.
- Coordinate with store managers to maintain operational discipline and service quality.

3. Sales & Business Growth
- Develop strategies to achieve revenue, profitability and sales growth targets.
- Monitor sales performance across product categories and sales teams.
- Identify opportunities to improve customer acquisition, retention and repeat business.
- Drive customer relationship management initiatives and strengthen the overall buying experience.
- Analyse sales trends, market developments and customer preferences to identify growth opportunities.

4. Inventory & Supply Chain Management




- Establish effective inventory planning, control and replenishment systems.
- Monitor stock accuracy, stock ageing, movement and availability.
- Ensure proper coordination with suppliers, vendors and manufacturing partners, where applicable.
- Strengthen processes for stock audits, reconciliation, transfers and loss prevention.
- Ensure appropriate controls for high-value jewellery inventory and secure handling.

5. Financial & Commercial Management
- Monitor operational budgets, expenses, revenue and profitability.
- Review business MIS, financial reports and key operational metrics.
- Identify cost optimisation opportunities without compromising customer experience or product quality.
- Ensure effective coordination with the accounts and finance teams.
- Monitor billing accuracy, collections, cash flow processes and financial controls.

6. People & Team Management
- Lead, mentor and develop showroom managers and departmental heads.
- Establish clear roles, responsibilities, accountability and performance expectations.
- Drive manpower planning, recruitment, onboarding and employee retention in coordination with HR.
- Implement performance review mechanisms and team development initiatives.
- Build a culture of ownership, customer focus, discipline and continuous improvement.

7. Compliance, Risk & Process Governance
- Ensure adherence to applicable statutory, regulatory and business requirements.
- Establish internal controls and operational audit mechanisms.
- Ensure proper documentation and compliance across showroom operations.
- Identify operational risks and implement preventive measures.
- Maintain appropriate security, safety and loss-prevention standards.

8. MIS & Performance Monitoring
- Develop and review key performance indicators (KPIs) for business and showroom operations.
- Prepare regular operational reports for the Managing Director.
- Monitor revenue, gross margins, inventory turnover, productivity and customer satisfaction.




- Use business data to identify performance gaps and recommend corrective actions.

Key Performance Indicators (KPIs)
- Achievement of overall sales and revenue targets.
- Improvement in showroom profitability and operational efficiency.
- Inventory accuracy and reduction in stock discrepancies.
- Effective inventory turnover and stock management.
- Customer satisfaction and repeat customer business.
- Employee productivity, retention and team performance.
- Timely and accurate operational and financial reporting.
- Successful implementation of SOPs and internal controls.

Candidate Profile & Requirements

Educational Qualification:

- Bachelor's degree in Business Administration, Commerce or a related discipline.
- MBA / PGDM in Operations, Business Management or Retail Management preferred.

Experience:

- 10–15 years of relevant professional experience in retail operations, business management or multi-unit retail leadership.
- Prior experience in the jewellery, luxury retail, lifestyle retail or premium consumer retail industry strongly preferred.
- Experience managing multiple showrooms, large retail teams or high-value inventory will be an advantage.
- Demonstrated experience in driving business performance, operational improvements and profitability.

Required Skills & Competencies
- Strong business and strategic thinking.
- Excellent leadership and people management skills.
- Strong understanding of retail sales and showroom operations.
- Financial and commercial acumen.
- Inventory and supply chain management expertise.
- Strong analytical and decision-making capabilities.
- Process development and operational excellence.
- Excellent communication, negotiation and stakeholder management skills.
- Ability to work in a fast-paced, growth-oriented business setting.

Ideal Candidate The ideal candidate will be a commercially driven and execution-focused leader who can take ownership of the company's overall operations, build strong systems and teams, improve business performance and partner with the Managing Director in achieving the organisation's growth objectives.

Location: Alkapuri, Vadodara, Gujarat

Compensation: As per experience and suitability of the candidate.

Pay: ₹100,000.00 - ₹300,000.00 per month

Benefits

- Health insurance
- Paid sick time

Work Location: In person

📌 Chief Operating Officer (COO) (Vadodara)
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