Responsible & accountable for end-to-end Time and Attendance setup (Individual Timecard, Time Card exception, Totals Summary, Clock Setup)Expertise in designing and implementing time and Attendance policies, including shift management, overtime calculation and absence management, Should have complete knowledge of workforce Now. Analysing departmental data and ensuring compliance in accordance with organisational policies and procedures and resource allocationsPartner with Specialists within the team to evaluate complex programming changes, difficult client setup and/or client project related requests. Coordinates all incoming payroll data for assigned clients in conjunction with the Shared Services teamResponsible for scheduling and running the assigned client payrolls Maintains complete, accurate and timely client and employee recordsMaintains complete and accurate client profile notes as well as processing instructions for each client Responds to & resolves all incoming telephone calls and/or email inquiries from clients and/or their employees; delivering the highest level of customer service within expected timelinesRecords/updates all client issues and requests in the Case Management database tracking system

Shift:Service( 06:30 PM - 03:30 AM)

Skill:Voice Payroll





JobCode:Implementation

Grade/Level:G2L2

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Required

Minimum 2 years relevant experience - Client service and/ or payroll

Strong MS Office experience & understanding of operating systems

Proficient verbal and written business and customer communication skills

Preferred

PCP certification preferred

Knowledge of ADP product (WFN/CCI/Autopay) and services an asset

Minimum 1year practical experience in full cycle end to end payroll processing experience required, inclusive of year-end balancing, remittances & summaries

Post-Secondary Education or related education in Business, Office Administration

Attributes

Solid client service skills and active listening skills

Capacity to prioritize and complete tasks and project work within assigned timelines

Ability to organize, prioritize & manage work tasks and follow up in a timely manner

Independent thinker who is highly motivated and possesses an intrinsic passion for quality

Ability to work in a constantly changing environment and consistently achieve quality standards

Aptitude to collaborate, take direction & both work independently and/or within a team

Detailed oriented with a focus on accuracy

📌 CAN MAS IMPL HRO PV 172414 - Internal (Pune)
🏢 ADP
📍 Pune