– Center ManagerCompany: Dezire Clinic

Position: Center Manager

Location: Delhi NCR (Greater Noida / Gurgaon / South Delhi)

Experience: 3–5 Years

Industry: Healthcare / Dermatology / Aesthetic / Hair Transplant

Employment Type: Full-Time

Job SummaryWe are looking for an experienced and result-oriented Center Manager to manage clinic operations across our Delhi NCR location. The candidate will be responsible for driving business growth, achieving revenue targets, managing the clinic team, ensuring excellent patient experience and maintaining operational efficiency.

Key Responsibilities1. Clinic Operations & Administration

- Manage day-to-day clinic operations and ensure smooth functioning.
- Coordinate with doctors, consultants, sales executives and front-desk staff.
- Maintain clinic hygiene, infrastructure and service standards.
- Ensure adherence to company policies and operational SOPs.
- Manage staff attendance, duty rosters and administrative activities.

2. Sales & Revenue Management

- Drive monthly sales and revenue targets.
- Monitor leads, patient footfall, consultation bookings and treatment conversions.
- Develop strategies to improve lead conversion and business performance.
- Ensure timely follow-ups of prospective patients.
- Monitor daily collections and cash management.
- Identify opportunities to increase revenue and patient retention.

3. Team Management

- Lead, supervise and motivate the clinic team.
- Monitor individual employee performance and productivity.
- Conduct regular team meetings and performance reviews.
- Train and guide team members to achieve business targets.
- Maintain a positive and productive work environment.

4. Patient Experience Management





- Ensure high standards of patient service and satisfaction.
- Handle patient complaints, feedback and escalations.
- Monitor patient follow-ups and appointment management.
- Coordinate with doctors to ensure a smooth patient journey.

5. Reporting & MIS

- Prepare daily, weekly and monthly business reports.
- Track sales, revenue, lead conversion and collection performance.
- Monitor clinic expenses and inventory requirements.
- Share regular performance updates with senior management.

Candidate Requirements
- Graduate in any discipline; MBA/PGDM preferred.
- 3–5 years of experience in clinic, hospital, dermatology, cosmetology, hair transplant or aesthetic center management.
- Strong experience in sales, operations and revenue management.
- Proven ability to manage and motivate teams.
- Excellent communication, leadership and interpersonal skills.
- Proficiency in MS Excel, CRM and MIS reporting.
- Target-oriented with solid problem-solving abilities.

Key Performance Indicators (KPIs)
- Monthly revenue target achievement.
- Lead-to-consultation and consultation-to-treatment conversion.
- Patient satisfaction and retention.
- Team productivity and target achievement.
- Operational efficiency and compliance.
- Collection management and expense control.

Preferred CandidateCandidates with experience in dermatology clinics, hair transplant centers, cosmetic surgery clinics, aesthetic clinics or premium healthcare and wellness centers will be preferred.

Work Locations:

- Greater Noida
- Gurgaon – Sector 42
- Gurgaon – Sector 48
- Hauz Khas, Delhi
- Compensation: As per experience and industry standards, plus performance-based incentives.

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