Hyderabad (office-based with international customer interaction and meagre travel for exhibitions/customer meetings (if required))
Compensation
Fixed Salary: Based on experience and market benchmark; Quarterly sales incentive; yearly increment
Role Purpose To drive growth of Merix Labs' Active Pharmaceutical Ingredient (API) and other product categories business by identifying and developing new overseas customers, managing existing international accounts, coordinating the complete sales cycle from lead generation to purchase order, and ensuring strong customer relationships that result in repeat business and sustainable revenue growth.
This role combines proactive business development, account management, export sales coordination, and customer relationship management across regulated and semi-regulated markets.
Key Responsibilities
1. Business Development
- Identify and develop new customers in target international markets including (We shall assign any 1 OR 2 regions based on candidate):
- MENA
- Southeast Asia
- Africa
- CIS Countries
- Europe (where applicable)
- Generate qualified leads through
- Trade portals
- Industry databases
- LinkedIn
- Exhibitions and conferences
- Existing network references
- Market intelligence sources
- Conduct outbound prospecting through email, calls, video meetings, and professional networking.
- Build and maintain a structured pipeline of prospects across different stages.
2. Account Management
- Manage existing international customers and distributors.
- Develop long-term relationships with procurement, sourcing,
regulatory, technical, and commercial teams.
- Ensure regular customer engagement and business reviews.
- Identify opportunities for product expansion within existing accounts.
- Drive repeat business and improve account profitability.
3. Sales Cycle Ownership
- Handle opportunities from inquiry stage through:
- Lead qualification
- Requirement understanding
- Quotation coordination
- Technical document sharing
- Sample coordination
- Trial support
- Commercial negotiations
- Purchase Order closure
- Coordinate internally with
- Management
- Regulatory team
- Quality team
- Supply chain
- Manufacturing partners
- Maintain accurate sales forecasts and expected order timelines.
4. API & Regulatory Coordination
- Possess working knowledge of:
- APIs and pharmaceutical ingredients
- DMF concepts
- GMP requirements
- Regulatory documentation
- Customer qualification processes
- Coordinate customer requests for
- COA
- Specifications
- Stability information
- Regulatory packages
- Technical questionnaires
- Support customers during qualification and audit processes.
5. CRM & Pipeline Management
- Maintain CRM with:
- Customer profiles
- Prospect stages
- Follow-up schedules
- Quotations
- Sample status
- Expected revenues
- Ensure no qualified lead remains unattended.
- Prepare weekly pipeline reports and monthly business forecasts.
6. Commercial & Collection Support
- Monitor order execution and customer satisfaction.
- Follow up on payments and outstanding receivables.
- Escalate collection risks proactively.
- Support management in resolving commercial disputes or supply concerns.
7. Market Intelligence
- Track:
- Competitor activities
- Pricing trends
- Market demand shifts
- New product opportunities
- Regulatory developments
- Provide actionable market feedback to management.
Ideal Candidate Profile
Experience
- 3–4 years of experience in:
- API sales
- Pharmaceutical exports
- API trading
- Pharma ingredients business development
- Prior international customer-facing experience is strongly preferred.
Educational Qualification
Preferred
- B.Pharm
- M.Pharm
- B.Sc
- M.Sc
- MBA (Marketing / International Business)
- Excellent written and verbal English
- Professional email communication
- Strong presentation skills
- Ability to engage customers across cultures and geographies
Commercial Understanding
- API business dynamics
- Export documentation basics
- International trade practices
- Payment terms and commercial negotiations