Job Purpose Responsible for doing village surveys, getting recent customers, doing CGT, house verification, and income assessment, quality sourcing, ensuring collections and recoveries are done as per the group/centre meeting schedule. Maintain healthy customer relationships on the ground in the location.

Duties and Responsibilities

- Conduct village surveys and prospecting in selected villages, explaining BFL MFI JLG product offerings to all who attend prospecting briefing.
- Source new customers in the allocated locations, form JLG groups, and promote financial literacy amongst potential borrowers.
- Collect all information needed for sourcing, data entry/upload, and/or validate documents on LOS, following the entire sourcing process as defined in SOP.
- Coordinate with BM for required approvals and Credit Ops officer at the branch for disbursements as per process.
- Plan center meetings of customers and notify them in advance of the schedule; ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top-ups/cross-selling as defined for the branch. Manage a portfolio of 450 - 500 customers.




- Ensure collections are done from customers as per scheduled center meeting days; ensure 100% deposition of recovery done in defined points of disposition as per SOP.
- Carry out end-use monitoring of loans as per the process.
- Maintain a healthy and cordial relationship with all potential and existing borrowers; ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
- Create a daily report of tasks planned and executed and submit it to the Branch Manager.
- Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
- Ensure critical parameters like lead to login are executed as per matrix.
- Maintain center meeting discipline; follow SOPs and code of conduct.

Major Challenges

- Quality sourcing and achieving targets as defined.
- Regular collections and maintaining customers in the current bucket; regularizing and normalizing delinquent customers.
- Compliance on all business parameters; zero audit findings on his/her sourced customer segment/portfolio.

Locations Basic Section

Job Level: GB03

Job Title: Branch Manager

GL - MFI South: SW - Sales - GL

SW - Sales - GL Job Location Country: India

State: Andhra Pradesh

Region: South

City: East Godavari

Location Name: Tuni

MFI Tier: Tier 4

📌 Branch Manager GL - MFI South (India)
🏢 Bajaj FinServ
📍 India