- Industry: #Industry#
- Role: #Role#
- Years of experience: #Years of experience#
Job Brief:- We are seeking a dedicated and results-driven qualified to join AU Small Finance Bank Limited's Sales and Service department. This role focuses on driving financial product sales and delivering exceptional customer service within the bank's microfinance and banking segments. The ideal candidate will play a pivotal role in expanding the bank's customer base, managing client relationships, and ensuring compliance with regulatory standards. This position requires a strong understanding of financial products, excellent communication skills, and the ability to work collaboratively in a dynamic financial services environment.Responsibilities:-
- Develop and implement sales strategies to achieve targets for microfinance and banking products.
- Identify and engage potential customers through market research and outreach initiatives.
- Provide comprehensive product information and guidance to customers to facilitate informed financial decisions.
- Manage and nurture existing client relationships to enhance customer retention and satisfaction.
- Ensure adherence to all regulatory and compliance requirements in all sales and service activities.
- Collaborate with internal teams to streamline service delivery and resolve customer issues promptly.
- Maintain accurate records of customer interactions, transactions, and feedback in the bank’s CRM system.
- Conduct regular market analysis to identify trends and opportunities for product improvement and sales growth.
- Participate in training programs to stay updated on new products, services, and industry regulations.
- Prepare and present sales reports and forecasts to senior management for strategic planning.
Skill:-
- Financial Product Knowledge
- Customer Relationship Management (CRM)
- Regulatory Compliance
- Sales Strategy Development
- Market Research and Analysis
- Communication and Interpersonal Skills
- Negotiation and Persuasion
- Data Management and Reporting
- Problem Solving
- Team Collaboration
Preferred Qualifications:-
- Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent is an advantage.
- Minimum of 3-5 years of experience in sales and customer service within the financial services or banking sector.