- Industry: #Industry#
- Role: #Role#
- Years of experience: #Years of experience#
Job Brief:- We are seeking a dedicated and experienced professional to join our Sales and Service department at AU Small Finance Bank Limited. The role involves driving sales initiatives and delivering exceptional customer service within the financial services sector. The ideal candidate will be responsible for managing client relationships, promoting banking products, and ensuring compliance with regulatory standards. This position requires a proactive approach to meet sales targets, resolve customer queries efficiently, and contribute to the overall growth of the bank's portfolio. The candidate will work closely with cross-functional teams to enhance customer satisfaction and support the bank's mission of providing inclusive financial solutions.Responsibilities:-
- Develop and implement sales strategies to achieve branch and individual targets for banking products and services.
- Manage and nurture relationships with existing and potential customers to maximize business opportunities.
- Conduct detailed needs analysis to recommend appropriate financial products tailored to customer requirements.
- Ensure compliance with all regulatory guidelines and internal policies during sales and service processes.
- Handle customer inquiries, complaints, and service requests promptly to maintain high levels of customer satisfaction.
- Collaborate with marketing and product teams to stay updated on recent offerings and promotional campaigns.
- Maintain accurate records of customer interactions, transactions, and sales activities using the bank’s CRM system.
- Monitor market trends and competitor activities to identify opportunities for business growth.
- Train and mentor junior staff on sales techniques, product knowledge, and customer service best practices.
- Prepare regular reports on sales performance, customer feedback, and service quality for management review.
Skill:-
- Financial Product Knowledge
- Customer Relationship Management (CRM)
- Regulatory Compliance
- Sales Strategy Development
- Needs Analysis
- Conflict Resolution
- Market Research and Analysis
- Communication and Interpersonal Skills
- Data Entry and Record Keeping
- Team Leadership and Mentoring
Preferred Qualifications:-
- Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent is an advantage.
- Minimum of 3-5 years of experience in sales and customer service within the banking or financial services industry.