Role & responsibilities

- Support the Business Head in preparation of annual sales strategy, including action plans for assigned markets.
- Direct the teams efforts towards consistent sourcing and closing to acquire new business and subsequently manage clients in collaboration.
- Actively follow through on potential deals, play a key role during various stages of customer engagement till delivery and provide guidance for query resolution.
- Explore how we can derive further data-based insights and generate business opportunities from our existing systems
- Guide the team to leverage data analytics and incorporate the same in their work.
- Collaborate with Customer Experience, Marketing, Operations, and other cross-functional teams to align sales initiatives with business objectives and evolving customer needs.
- Continuously optimize sales processes, customer engagement practices, and loyalty program execution to improve operational efficiency and customer satisfaction.
- Foster a culture of accountability, collaboration, continuous learning, and customer-centricity.
- Ensure compliance with organizational policies, service standards, regulatory requirements, and governance frameworks while maintaining operational excellence.
- Stay abreast of industry trends, market analysis, emerging technologies, and best practices in sales and customer loyalty to drive innovation and sustain a competitive advantage.
- Provide ongoing guidance to the team to ensure they are well equipped to meet business objectives. Ensure the team is engaged, motivated and consistently driven towards achieving set targets.
- Champion a culture of operational excellence, customer focus,



and continuous improvement to deliver sustainable business growth and exceptional customer experiences.
- Monitor weekly and monthly progress, analyze gaps and suggest improvement areas. Conduct performance discussions regularly, providing feedback and handling team concerns and escalations.
- Maintain accurate records for designated accounts and present regular updates with the CSO.
- Maintain thorough adherence to SFDC and lead tracking mechanisms as required.

Skills and competencies

- Demonstrated ability to develop and execute sales strategies, drive business growth, and consistently achieve revenue and customer acquisition targets.
- Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and foster robust relationships with clients and stakeholders.
- Results-driven mindset with a strategic and data based decision making approach.
- Focus on delivering measurable outcomes and driving continuous improvement.
- Cost consciousness, in line with our culture of being economic value creators.

Educational qualification

MBA / PGDM specializing in Sales or Marketing

Practice

14 years of relevant sales experience with clear focus on top line in a retail / distribution background

Role: Sales Head (B2C), Industry Type: Real Estate, Department: Sales & Business Development, Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales Education PG: MBA/PGDM in Any Specialization read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills Strategic Sales PlanningSite OperationsTeam ManagementLeadershipClient Engagement New Market DevelopmentBusiness DevelopmentMarket AnalysisOperational Excellence

📌 AVP / DVP - Site Sales Head (Western suburbs) (Mumbai)
🏢 Lodha
📍 Mumbai