- Handle inbound/outbound calls, chat, and email queries with professionalism and empathy.
- Understand and resolve customer issues within defined SLAs.
- Escalate complex issues to senior specialists/team leads when needed.
- Document interactions accurately in the CRM system.
- Meet KPIs: first contact resolution, response time, quality score, and CSAT.
- Adhere to shift schedules, especially during US business hours (night shift).
📌 Associate - Technical Support (Bengaluru)
🏢 Recruise India Consulting
📍 Bengaluru
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