Roles and Responsibilities

- Manage key client relationships, ensuring high levels of satisfaction and retention.

- Develop and execute account plans to drive business growth and revenue expansion.

- Collaborate with internal teams to deliver exceptional client service and support.

- Identify new opportunities for upselling and cross-selling within existing accounts.

- Analyse market trends and competitor activity to inform strategic decision-making.

Desired Candidate Profile

- 2 -4 years of experience in Key Account Management or related field (e.g., Client Account Management).

- Proven track record of success in managing multiple clients simultaneously.

- Solid understanding of Key Client Management principles, including relationship building, communication, and problem-solving skills.





- Ability to work effectively under pressure, prioritizing tasks efficiently while meeting deadlines

Role: Account / Relationship Management - Voice / Blended, Industry Type: Courier / Logistics (Logistics Tech), Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Key AccountRelationship Managementcorporate clientsRetention KAMEnterprise AccountsCrossSalesUpsellClient RetentionAccount ManagementEnterprise Business

📌 Associate Retention - Kolkata / Pune / Mumbai
🏢 Delhivery
📍 Kolkata