Technology | IT Service Management Certifications | ITIL Intermediate Certificate
Skills Required
-Co-ordinate, facilitate, advice, and manage cross-regional and global changes
-Act as a facilitator for/between the Regional Change Managers where necessary
-Convene, chair, and minute the Global CAB (Change Advisory Board)
-Ensure adherence to the Change Management policy both regionally and globally
-Assess RFCs (Request for Changes) for completeness and validity
-Ensure that Prioritization and Categorization of RFCs occur within limits defined for that region or globally
-Reject RFCs which lack appropriate information
-Provide authorization for all RFCs to proceed (no RFC may proceed without authorization of the Change Manager or his nominated deputy)
-Manage and communicate the Forward Schedule of Changes (FSC) / Change Calendar
-Ensuring that RFCs have been raised for all changes taking place
-Filtering, reviewing and assessing all of the changes that are raised
-Determining the correct approval levels to be applied to the change
-Steering changes through the review and approval process
-Facilitating the risk and impact assessment process for each change
-Preparing the documentation required to support the Technical Reviews and CAB meetings
-Attending Technical Review meetings for change related items
-Publication and circulation of the post-meeting change documentation for CAB meetings
-Notifying change owners and implementers of the approval, rejection and rescheduling of changes Confirming the closure and closure status of changes and conducting any post implementation reviews required
-Production of management statistics on the Change Process
-Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination.
-Provides second-level support, reviews junior employees work, and offers day-to-day guidance to improve quality and first-time resolution.