Key Responsibilities

A. Room Operations

- Supervise daily guest room cleaning and ensure rooms are maintained according to hotel standards.
- Monitor room status, room allocation and cleaning schedules in coordination with the Front Office.
- Conduct regular inspections of guest rooms, VIP rooms and vacant rooms.
- Ensure timely room clearance and availability, especially during high occupancy.
- Follow up on guest requests, complaints and special room arrangements.

B. Public Area & Back-of-House Operations
- Ensure cleanliness and upkeep of the lobby, restaurants, corridors, banquet areas, washrooms and other public spaces.
- Monitor the cleanliness of staff areas, offices, stores and service areas.
- Ensure proper housekeeping standards are maintained throughout the hotel premises.

C. Team Management
- Assist in preparing duty rosters, shift schedules and manpower allocation.
- Supervise and guide housekeeping supervisors and associates.
- Conduct daily briefings and ensure proper communication within the department.
- Identify training requirements and conduct on-the-job training.
- Monitor staff grooming, discipline, attendance and performance.

D. Guest Satisfaction
- Ensure prompt handling of guest requests and complaints.
- Coordinate with Front Office and other departments to resolve guest-related issues.
- Maintain high standards of guest service and ensure personalized attention to VIP guests.
- Monitor guest feedback and take corrective action wherever required.

E. Inventory & Cost Control
- Monitor the usage of linen, guest amenities, cleaning materials and operating supplies.
- Ensure proper stock control and prevent unnecessary wastage.
- Conduct regular physical stock verification.




- Monitor departmental expenses and support cost-control initiatives.
- Ensure proper handling and maintenance of housekeeping equipment.

F. Laundry & Linen Management
- Monitor the smooth functioning of laundry operations.
- Ensure proper washing, drying, ironing and distribution of linen.
- Maintain adequate par stock of linen and uniforms.
- Ensure damaged and rejected linen is properly recorded and reported.

G. Safety, Hygiene & Compliance
- Ensure compliance with hotel hygiene, sanitation and safety standards.
- Monitor the proper usage and storage of cleaning chemicals.
- Ensure all housekeeping equipment is maintained in good working condition.
- Coordinate with the Engineering Department for maintenance issues.
- Ensure compliance with fire safety and emergency procedures.

H. Administrative Responsibilities
- Assist the Executive Housekeeper in preparing departmental reports.
- Monitor daily room cleaning reports, lost and found records and maintenance registers.
- Coordinate with Front Office, Engineering, F&B;, Security and HR departments.
- Ensure proper implementation of hotel policies and standard operating procedures (SOPs).

1. Qualifications & Experience

- Degree or Diploma in Hotel Management / Hospitality Management.




- Minimum 4–6 years of experience in the Housekeeping Department of a reputed hotel.
- Previous experience as Housekeeping Supervisor or Assistant Executive Housekeeper preferred.
- Experience in a five-star hotel will be an added advantage.
- Valuable knowledge of housekeeping operations, laundry management, inventory control and guest handling.

1. Skills & Competencies

- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Good planning, organizing and decision-making abilities.
- Strong attention to detail and quality standards.
- Knowledge of hotel housekeeping software and MS Office.
- Ability to work under pressure and manage multiple responsibilities.
- Guest-oriented approach with problem-solving abilities.

1. Key Performance Indicators (KPIs)

- Guest room cleanliness and inspection scores.
- Guest satisfaction and housekeeping-related complaints.
- Timely room readiness and room turnaround time.
- Linen and operating supply cost control.
- Staff productivity and manpower utilization.
- Training completion and staff performance.
- Lost and found compliance.
- Hygiene, safety and departmental audit scores.

1. Overall Accountability

The Assistant Executive Housekeeper is responsible for supporting the Executive Housekeeper in ensuring smooth and efficient departmental operations, maintaining five-star cleanliness standards, controlling operational costs and delivering excellent guest satisfaction. Pay: ₹32,000.00 - ₹35,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Assistant Executive Housekeeper (Aakkulam)
🏢 Gokulam Grand Trivandrum
📍 Aakkulam