Job Requirements

1. Operational Excellence: Ensure seamless end-to-end station operations, including efficient cash and shipment management.
2. Team Leadership: Lead, manage, and develop delivery associates and support staff, cultivating a positive and productive team environment.

Zero Breach Focus: Drive and monitor zero shipment breaches within defined turnaround times (TAT) across the designated region.
1. Performance Optimization: Monitor, analyze, and improve key delivery performance indicators (KPIs) to enhance efficiency and effectiveness.
2. Cost and Productivity Management: Directly responsible for reducing per-shipment costs and increasing productivity by ensuring adherence to Promise Delivery Dates (PDD).
3. Data-Driven Improvement: Leverage data to improve performance metrics & identify opportunities to enhance customer experience.
4. Performance Analysis and Improvement: Maintain and analyze operational metrics to assess performance and implement data-driven improvements.
5. Inventory and Efficiency Tracking: Monitor quality, quantity, stock levels, delivery times, transport costs, and overall efficiency.
6. Target Achievement: Meet established targets for cost, productivity, accuracy, and timeliness.
7. Financial and Resource Management: Oversee operational budgets, cash management,



and fleet management for the delivery center.
8. Compliance and Audits: Ensure strict adherence to operational Standard Operating Procedures (SOPs) and facilitate timely audits.
9. Logistics Expertise: Possess strong knowledge of route optimization and productive delivery scheduling.
10. Logistics Coordination: Arrange goods, plan optimal delivery routes, and process shipments effectively.
11. People Management: Act as a people manager, coordinating with HR to address Delivery Associate issues and grievances.
12. Workforce Development: Supervise, coach, and train the Gurugram station workforce to maximize performance.
13. Process Implementation: Ensure full-scale and effective implementation of processes at the ground level.
14. Problem Resolution: Proactively resolve any operational problems or customer complaints that arise.
15. Qualified Standards: Ensure that Delivery Associates maintain proper dress code and professional conduct with customers.
16. High Standards and Process Review: Frame and maintain high work standards and continuously review and refine existing processes.

Perks and benefits Flexi working, Health insurance, Employee state insurance, Accidental insurance, Annual bonus, Provident fund

📌 Amazon Station Manager (Last Mile Delivery Operations) (Pune)
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📍 Pune