Job Summary

Santriya Technologies is seeking an AI-Enabled Field Officer to execute field verification, service, audit or operational assignments using mobile AI support for planning, documentation and exception identification.

Product & documentation operating model

You will be assigned one or more company products, client solutions or operational services. The approved product documentation, SOPs, policies, process maps, knowledge articles, release notes, controls, scripts and AI runbooks are the source of truth. Use only approved enterprise AI tools to retrieve, summarize, draft, classify, prioritize or automate work.

Validate material AI outputs against current documentation and authoritative system data, record exceptions, and escalate conflicts or missing guidance. Do not invent product features, prices, customer entitlements, engineering limits, regulatory positions or safety instructions.

Responsibilities

- Receive and prioritize field assignments based on SLA, geography, risk and customer impact.
- Use approved AI/mobile tools to optimize routes, retrieve procedures and pre-populate checklists.
- Verify identity, asset/site/customer information as required and capture objective evidence.
- Do not infer or fabricate missing facts; mark unknowns and escalate conflicts with documentation.
- Complete interviews, inspections, collections or service tasks within delegated authority.




- Protect personal/confidential data and device security in the field.
- Record outcome, evidence, next action and exceptions before closing the task.
- Report safety, fraud, misconduct or material control concerns promptly.

AI-enabled ways of working

- Use approved GenAI copilots, enterprise search/RAG, analytics and workflow agents to reduce repetitive work and improve decision preparation.
- Keep prompts, outputs and automated actions within approved data-access, confidentiality and retention rules.
- Correct inaccurate summaries, classifications or recommendations before they become customer, operational or system records.
- Feed recurring AI errors, knowledge gaps and process friction into product, documentation and control improvement.

Human accountability AI is a copilot, not the accountable decision-maker. The role holder remains responsible for judgement, quality, privacy, security and appropriate escalation. Credit, fraud blocking, legal/regulatory, financial advice, safety-critical, clinical, employment and other high-impact decisions must follow delegated authority and required human review.

Success Measures

- Field task completion and evidence quality improve
- Travel time and repeat visits reduce
- Exceptions are escalated consistently
- Data quality supports downstream decisions

📌 AI-Enabled Field Officer (Chennai)
🏢 Santriya Technologies
📍 Chennai