Role overview

The Telecaller connects with prospective and existing customers to introduce the company’s interior design services, understand their requirements, and arrange follow-up with the sales or design team. The role keeps lead information up to date and helps ensure every enquiry receives a timely, professional response.

Key responsibilities

- Make outbound calls to new enquiries and prospective customers.
- Respond to incoming calls and provide clear information about the company’s services.
- Ask questions to understand the customer’s needs, project type, location, budget, and timeline.
- Schedule consultations, site visits, or calls with the sales and design teams.
- Follow up with customers and keep them informed about next steps.
- Record call outcomes, customer details, and follow-up tasks in the company’s records or CRM.
- Handle customer questions politely and pass complex requests to the appropriate team member.
- Meet agreed call, follow-up,



and appointment targets.

Qualifications and skills

- High school diploma or equivalent; further education is an advantage.
- Experience in telecalling, customer service, or sales is preferred.
- Transparent, confident communication and a courteous telephone manner.
- Good listening, follow-up, and time-management skills.
- Comfortable using a computer, spreadsheets, and CRM or lead-tracking tools.
- Proficiency in the languages commonly spoken by the company’s customers.

Success in this role

Customer enquiries are handled promptly, qualified leads are followed up consistently, and suitable consultations are scheduled for the sales or design team.

Pay: ₹8,700.00 - ₹32,000.00 per month

Benefits:

- Cell phone reimbursement
- Internet reimbursement

Work Location: In person

📌 Tele Caller Executive (Wayanad)
🏢 teako interiors
📍 Wayanad