Answer incoming phone calls , maintain confidentiality and politeness during all phone conversations
- Attend patients as they arrive
Conduct face to face contact with patients with a caring and polite attitude
- Ensure equipment is switched off, windows closed, alarms on and building is secure at end of day Ensure messages are complete, details correct and relay in a timely manner
- Ensure safety and cleanliness of reception and waiting room areas
- Follow up on overdue patient accounts
- Participate in meetings, staff training and development and performance reviews
- Report equipment failures and maintenance requirements
- Store cash in a secure location
- Work cooperatively with management and administration staff Other duties as assigned
Skills:
Ability to communicate effectively with doctors,
staff and patients
- Ability to prioritise and organise workflow effectively
- Ability to problem solve within parameters of job description
- Ability to protect patient privacy and confidentiality
- Ability to work as part of a team as well as independently
- Excellent telephone manner
- Intermediate computer skills, Knowledge of Microsoft Office Suite