Key Responsibilities

- Handle customer queries through calls, emails, chats or other communication channels.
- Understand customer concerns and provide accurate and timely resolutions.
- Proactively follow up with customers to ensure their issues are resolved.
- Coordinate with internal teams such as Sales, Operations, Tech and other departments to address customer concerns.
- Escalate complex issues to the relevant teams and ensure timely closure.
- Maintain proper records of customer interactions, queries, complaints and resolutions.
- Identify recurring customer issues and share feedback with relevant teams to improve processes.
- Ensure a positive customer experience through qualified and empathetic communication.
- Take ownership of customer issues and ensure they are followed through until resolution.

About Company: Bosscoder Academy is an online academy that provides personalized courses and assistance to tech engineers to help them become the best software engineers in the world. When you enroll with Bosscoder, you get a fully online and personal learning experience focusing on building problem-solving & system design skills to help grab dream tech company offers.

📌 Customer Support Associate in Noida
🏢 Bosscoder Academy
📍 Noida