Company Description Rapsap is India’s hybrid essential superstore, combining the reliability of offline retail with the speed and convenience of 10-minute delivery. The company operates profitable, premium-format stores in high-footfall neighborhoods, offering groceries, dairy, fresh produce, medicines, personal care, and beverages. Customers can choose a curated in-store shopping experience or place instant orders through the Rapsap app. Rapsap is reimagining how India shops for daily essentials by building a sustainable and scalable retail model. Team members join a fast-growing organization focused on innovation, operational excellence, and customer-centric service.

Role Description The Store Manager role at Rapsap Superstores is a full time, on-site position based in Thane. The Store Manager oversees daily store operations, including staff scheduling, task delegation, and adherence to store policies to ensure a smooth customer experience. This role is responsible for maintaining store standards, managing inventory levels, coordinating with supply teams, and implementing retail loss prevention measures. The Store Manager monitors sales performance, drives in-store promotions, and uses customer feedback to improve service quality and satisfaction. The role includes coaching and developing team members,



resolving escalated customer concerns, and ensuring compliance with safety, hygiene, and operational guidelines.

Qualifications

- Strong customer-focused skills, including Customer Service and Customer Satisfaction, with the ability to handle inquiries and resolve concerns effectively.
- Store Management experience in a retail or supermarket environment, including staff supervision, inventory oversight, and day-to-day operations.
- Effective Communication skills for interacting with customers, team members, and cross-functional partners.
- Knowledge of Retail Loss Prevention practices to minimize shrinkage and ensure compliance with store policies.
- Proven leadership abilities, including team coaching, performance management, and fostering an inclusive, collaborative work environment.
- Strong problem-solving, organizational, and time-management skills, with attention to detail in a fast-paced setting.
- Comfort with basic technology and point-of-sale systems; experience with retail apps or omni-channel operations is an advantage.
- Previous experience in grocery or essential retail is preferred; a diploma or bachelor’s degree in business, retail management, or a related field is beneficial.

📌 Store Manager (Mumbai)
🏢 rapsap superstores
📍 Mumbai