Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Manager Site Payments - FSP

Discover Impactful Work

Join our Functional Service Partnerships (FSP) Site Payments team, dedicated to delivering end-to-end Investigator Payments Management. As Manager Site Payments, you will lead a high-performing team through one of the most complex and critical phases of the clinical trial lifecycle. This role plays a vital part in the success of our FSP Business Unit (BU) by ensuring accurate, compliant, and timely investigator payments while driving operational excellence.

As part of our diverse and team-oriented team, you will have the opportunity to lead strategic initiatives, support key customer projects, and contribute to the continuous improvement of payment processes across global clinical trials.

A Day in the Life

- Line Manage and develop Site Payments teams, ensuring best-in-class delivery of investigator payments across assigned projects.
- Build, expand, and scale teams as business needs evolve, including supporting recruitment initiatives and representing Thermo Fisher Scientific at career events.
- Oversee project delivery to ensure customer expectations, contractual obligations, quality standards, and timelines are consistently met.
- Proactively identify, manage, and mitigate project and operational risks to ensure business continuity.
- Review and approve employee time records, expense reports, and leave requests.
- Drive performance management through goal setting, coaching, mentoring, career development, performance reviews, and,



when necessary, corrective actions. Participate in recruitment activities, including interviews and job description development.
- Partner with senior leadership to analyze operational metrics, identify trends, implement process improvements, and support FSP Business Unit growth initiatives.
- Develop and maintain departmental policies, standard operating procedures, training materials, and other documentation. Serve as a subject matter expert on cross-functional initiatives and workstreams.
- Perform quality control and approval activities, including site setup, investigator payments, milestone payments, budget entries, contracted payees, reimbursements, site payment reconciliations, and payment issue resolution, as required.

Keys to Success:

Education

- Master's degree, preferably in Finance or a related field.

Experience

- Experience in clinical trial Site Payments(More than 10 years) ,operational responsibilities and at least 2 years of people leadership experience.
- Experience working within the Functional Service Provider (FSP) model is a strong advantage.
- Experience with Site Payment platforms, EDC systems, financial systems, ticketing systems,



and advanced Microsoft Excel.
- Demonstrated solution-oriented mindset with the ability to adapt to changing business needs.

Knowledge, Skills & Abilities

- Excellent written and verbal communication skills, including fluency in English, with the ability to communicate effectively across diverse cultures and stakeholder groups.
- Strong customer focus with exceptional problem-solving, collaboration, and stakeholder management skills, including establishing clear communication and escalation pathways.
- Outstanding organizational, planning, negotiation, presentation, and leadership skills, with proven experience coaching, mentoring, building high-performing teams, and resolving conflict effectively.
- Proven ability to manage multiple time-sensitive priorities while maintaining quality and attention to detail in a fast-paced environment.
- Strong analytical capabilities with experience interpreting project and financial data, developing accurate forecasts, and identifying client-specific needs to design and implement tailored payment solutions.
- Excellent technical aptitude with the ability to quickly learn new systems; advanced proficiency in Microsoft Excel and experience with Site Payment platforms, financial systems, ticketing systems, and EDC applications.
- Solid understanding of ICH Good Clinical Practice (GCP), applicable country regulations, tax requirements, and other regulatory requirements related to clinical trial payment management.

📌 Mgr Site Payments - FSP (India)
🏢 Thermo Fisher Scientific
📍 India