We are seeking an experienced and strategic HR Manager / Head of HR to build, lead, and scale the complete people function for a rapidly growing US-focused KPO/BPO organization .
The ideal candidate will have proven experience managing HR operations for 500+ employees in a high-growth, process-driven environment. The role requires a hands-on HR leader who can build scalable people systems, strengthen organizational culture, improve employee retention, and partner closely with business leadership to support rapid growth.

The successful candidate should be capable of building HR systems and processes from the ground up , while ensuring operational excellence across the complete employee lifecycle.

HR Strategy & Leadership
Lead and manage the complete HR function across the organization.
Develop and execute HR strategies aligned with business growth and organizational objectives.
Partner with senior management and business leaders on people-related decisions.
Establish scalable HR frameworks, policies, processes, and governance systems.
Build an HR function capable of supporting rapid workforce expansion.

Talent Acquisition & Workforce Planning
Oversee end-to-end recruitment and talent acquisition activities.
Establish recruitment processes, hiring SLAs, and workforce productivity metrics.
Build talent pipelines to support business growth and new client requirements.
Monitor hiring effectiveness, time-to-hire, quality of hire, and recruitment costs.

Employee Lifecycle & HR Operations
Develop standardized HR processes and SOPs across employee-related activities.
Ensure effective onboarding, documentation, employee records, transfers, promotions, and exits.
Establish strong HR service delivery standards and operational controls.
Ensure HR systems and processes remain scalable as the organization grows.

Build a positive, performance-oriented, and inclusive workplace culture.
Conduct engagement initiatives, employee feedback programs, surveys, and recognition activities.




Develop targeted interventions to improve retention and employee experience.
Strengthen communication between employees, HR, and leadership.

Performance Management & Organizational Development
Design and manage performance appraisal and review systems.
Establish effective KPI, KRA, goal-setting, and performance management frameworks .
Partner with business leaders to improve employee productivity and performance.
Identify high-potential employees and develop career progression frameworks.
Support organizational development, succession planning, and leadership development initiatives.

Compensation, Incentives & Recognition
Develop and manage compensation structures aligned with market benchmarks.
Develop employee recognition and reward programs.
Conduct compensation reviews and support salary benchmarking.
Ensure compensation practices are consistent, transparent, and aligned with business objectives.

Employee Relations & Grievance Management
Manage employee relations and workplace concerns effectively.
Handle disciplinary matters in accordance with company policies and applicable employment requirements.
Support managers in addressing employee performance and behavioral issues.
Maintain a fair, professional, and transparent employee relations environment.

HR Compliance & Governance
Develop and maintain HR policies, SOPs, manuals, and governance frameworks.
Establish appropriate HR controls, documentation, and audit processes.
Monitor changes in employment regulations and ensure necessary policy updates.

HR Analytics & Reporting
Establish and monitor key HR metrics and dashboards.




Provide actionable HR insights and reports to senior management.
Use data and analytics to support people-related business decisions.

Act as a strategic HR partner to business leaders and functional heads.
Support organizational restructuring, expansion, and new business initiatives.
Provide HR guidance during new client onboarding and workforce ramp-ups.
Support leadership in building a high-performance and scalable organization.

Required Skills & Experience

- 10+ years of progressive HR experience , with significant leadership responsibility.
- Proven experience managing HR for 500+ employees .
- Strong experience in KPO, BPO, ITES, GCC, shared services, or other process-driven organizations is highly preferred.
- Experience supporting international operations or clients, particularly in the USA, UK, Canada, or Australia .
- Strong understanding of HR operations, employee engagement, retention, performance management, and workforce planning.
- Experience designing and implementing HR policies, SOPs, systems, and processes.
- Solid understanding of HR analytics, workforce metrics, and reporting.
- Excellent leadership, communication, interpersonal, and stakeholder-management skills.
- Ability to work closely with senior management and business leadership.

A strategic yet hands-on HR leader with strong ownership.
Experienced in managing HR for large-scale, high-growth organizations.
Capable of building systems rather than simply managing existing processes .
Data-driven and capable of using HR metrics to influence business decisions.
Strong in stakeholder management and executive communication.
Capable of building and developing a high-performing HR team.

Experience : 10 - 12
Working Shift : Day Shift (Onsite)
Job Type : Full Time
Category : HR Junior
Excellent Communication,HR Activities
Keywords : HR Leadership | Head of HR | HR Management | KPO | BPO | ITES | GCC | Shared Services | HR Operations | Talent Acquisition

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