Join Us as a Technical Support Engineer!

Are you passionate about helping others and solving technical challenges At ORBCOMM, we're looking for a Technical Support Engineer to join our global support team. In this role, you'll be the first line of support for our customers, delivering timely, effective, and professional assistance across a suite of creative IoT products. From logistics and transportation to maritime and supply chain operations, you'll support critical customer environments around the globe—helping users solve real-world problems.

This role plays a key part in supporting CrewView applications, gateways, vessel connectivity, reefer monitoring, and related networking technologies. This role is based out of our Hyderabad office and is full-time on-site. Serve as the first point of contact for customers, providing technical support for ORBCOMM's product suite via phone, email, and Salesforce.

Deliver professional support while maintaining a high level of customer satisfaction.

Identify common CrewView application, gateway, network, and reefer-reporting issues.

Investigate reefer monitoring issues, including missing reefers, stale telemetry, reporting delays, data gaps, signal strength concerns, and power-related indicators.

Networking & Connectivity Support

Troubleshoot basic networking and connectivity issues involving TCP/IP, DNS, VPNs, firewalls, NAT, DHCP, and remote access technologies.

Recognize vessel-network conditions that may impact gateway connectivity and reporting.

Support troubleshooting activities related to gateway and BTS operations, vessel connectivity, and RF coverage fundamentals.

Collaborate with in-region teams to analyze and escalate complex issues requiring deeper Linux, packet capture, RF,



or engineering expertise.

Coordinate with Engineering (Software and Hardware), QA, Sales, Order Management, and Billing teams to ensure effective issue resolution.

2+ years of experience handling international, inbound customer-facing calls. (Demonstrated experience in customer-facing roles requiring clear, professional communication.

Strong verbal and written communication skills in English. (Comfortable handling international phone calls and willing to work in a 24/7 environment, primarily during night shifts.

Proficiency in Microsoft Office Suite.

Graduation preferred, but not mandatory.

Working knowledge of IP networking, firewalls, VPNs, RF coverage, gateway/BTS operations, and vessel connectivity.

Familiarity with Linux/Unix command-line environments.

Awareness of packet capture concepts, commissioning processes, and hardware installation boundaries.

Experience supporting maritime, IoT, telematics, networking, or related technical environments.

Familiarity with gateway and BTS operations.

Leverage AI-enabled tools and automation to support daily tasks and productivity.

Commitment to continuous learning in digital and AI literacy.

A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive,



locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, adaptable work arrangements, insurance coverage, lifestyle perks, and access to employee discounts—helping you thrive both professionally and personally.

ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. At ORBCOMM, we're pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at !

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you're seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.

📌 Night Shift IT Support Engineer (Secunderabad)
🏢 ORBCOMM
📍 Secunderabad