Ethos (Nasdaq: $LIFE) is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; Ethos is redefining how life insurance is bought, sold, and underwritten.

Creating a world-class customer experience is critical to Ethos’ mission and will continue to determine our growth and success in the life insurance industry. We are looking for a Workforce Management Analyst who can help enable our Customer Experience (CX) teams to deliver this experience by helping create and maintain critical CX processes

Partner with managers and other stakeholders to ensure the highest level of performance for our support and operations teams

Use metrics, your own analysis, and other feedback mechanisms to develop forecast models for support team volumes based on historical data, seasonal trends, and product launches

Conduct analysis and real time monitoring of support team members’ performance and schedule adherence

Strategize and develop current processes to monitor productivity and performance for support teams

Uncover and review actionable data-driven insights with management to drive informed decisions, improve the customer experience processes, fuel overall productivity, and improve customer satisfaction





Design internal processes and help implement new software and systems to drive productivity and automation at scale to better manage a large team of support reps

Partner with leadership to gather required data inputs required to track data and translate data into useable insights

Stay current on the latest industry trends, tools, and techniques to ensure we’re implementing solutions and creating processes that will help provide the best customer experience possible

3+ years experience as an operations professional with at least some experience specifically in workforce management operations

- Ability to think strategically, identify key business issues, and develop innovative solutions to complex problems
- Proficiency in analyzing data, interpreting metrics, and generating actionable insights; strong knowledge and experience with Excel or Google Sheets is an absolute requirement
- If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.

📌 Technology Business Management Analyst (Bengaluru)
🏢 Ethos Life
📍 Bengaluru