Amazon Flex Investigation and Offboarding (Flex I&O;) is looking for a Quality Analyst to join our team. The Flex I&O; team's mission is to protect the Amazon Flex Brand and Customers by adjudicating Delivery Partner incidents that warrant offboarding after a single offense. Quality Analysts function as subject matter experts who use their auditing skills to identify both positive and negative trends and propose solutions and improvements for the Flex I&O; team to leverage. The ideal candidate will embody a relentless commitment to raising the quality and performance bar, demonstrating an appropriate sense of urgency and adaptability in response to evolving business needs.

Identify both positive and negative trends through expert analysis, proposing solutions and improvements to enhance team performance and quality

- Develop and deliver audit reports highlighting compliance rates, risk areas, and actionable recommendations




- Adapt swiftly to changing business dynamics while maintaining high-quality output
- Collaborate effectively with Team Managers, Operations Managers, and stakeholders, leveraging robust interpersonal skills to drive continuous improvement
- Ensure compliance with Flex/SLS policies, regulatory requirements, and established procedures across all markets

2 years experience as a Quality Analyst

- Action-oriented with a flexible problem-solving mindset
- Bilingual (Spanish, Japanese, Portuguese, French)

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

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