Bangalore Office

Employment Type: Full Time [WFO]

TerraTern is one of the fastest-growing Global Talent Mobility Solutions, dedicated to guiding clients through seamless relocation journeys. We offer personalized visa assistance, job search support, and comprehensive resources to empower individuals pursuing opportunities abroad. Our commitment to client satisfaction and transparency ensures a smooth, reliable experience at every step of the immigration process.

As a Quality Auditor (QA), you will listen to and review Sales and Ops calls, evaluate them against defined quality standards, and help our BDEs/RMs improve through clear feedback and coaching. This is a high-impact role that directly shapes how our clients experience TerraTern.

We currently have two positions open for our Sales & Operations Team

Call Quality Auditing: Review Sales and Ops calls against defined parameters to ensure conversations are accurate, compliant, and client-friendly.

Feedback & Coaching: Share structured, constructive feedback with BDEs/RMs and support them one-on-one to improve call quality and conversion.





Team Learning & Improvement: Run periodic team sessions to highlight common issues, share best practices, and help raise quality across Sales and Ops.

Reporting & Insights: Prepare weekly/monthly quality reports, track trends, and recommend process or training improvements to leadership.

1–3 years of experience in quality audit, quality analysis, or QA in a sales/customer facing setting (BPO, ed‑tech, immigration, or similar).

- Hands-on with Spreadsheet/excel sheet/data Analysis.
- Comfort working with call recordings, scorecards, and basic reporting in Excel/Sheets.
- Experience in immigration, test prep, or service-led businesses is a plus, but not mandatory.

Work on quality in a space that truly matters to people's careers and lives.

Build a QA function from the ground up and shape how quality is defined and measured.

Skills: sales,call quality,learning,clear,leadership,coaching,ops,edtech,immigration,collaboration,excel

📌 Quality Officer Full-time (Bengaluru)
🏢 TerraTern
📍 Bengaluru