EDMO is an AI-powered company that provides enrollment-centric solutions to universities, colleges,
and higher education institutions. With features like AI-powered chatbots, Photo ID verification, GPA calculator, and transfer credit
using EDMO services report significant time savings, improved decision-making, and enhanced student satisfaction.

complex product development and university implementations. This role sits at the intersection of sales, product, engineering, and implementation, ensuring that what is promised to clients is technically feasible, scalable, secure, and aligned with EDMO's core platform.

configuration), and guide implementations so that each deployment is repeatable rather than a
one‑off custom project.

Lead technical discovery with universities

- Run deep‑dive sessions with client IT and admissions teams to understand systems (CRM/SIS/LMS), telephony/chat stack (e.g., Genesys), SSO, security/compliance, and data‑flow requirements.
- Translate business and admissions‑process needs into clear technical requirements, constraints, and non‑functional expectations (performance, privacy, retention, observability).
- Own the solution blueprint for each customer: integration patterns (APIs, webhooks, MCPs / connectors), data contracts, mapping to CRM/SIS, and event flows into EDMO.
- Decide what is configuration vs. true custom work, clearly articulating trade‑offs, risks, and recommendations to internal and external stakeholders.
- Validate feasibility, effort, and risks before contracts/SOWs are signed, helping ensure EDMO does not commit to non‑viable or non‑scalable customizations.
- Contribute to RFP responses, solution summaries, and executive‑level technical presentations for key accounts.
- Implementation oversight and handoff- Work closely with Implementation / Professional Services to turn the solution blueprint into a concrete plan: milestones, cut‑over strategy, environments, data migration, and UAT.




- Stay engaged through go‑live as an escalation point for scope changes, new technical risks, and critical design decisions that affect stability or timeline.
- Ensure a clean transition from project mode to steady‑state Customer Success, with clear documentation and knowledge transfer.
- Architecture, standards, and product feedback- Champion repeatability: push toward configuration, patterns, and reusable assets/templates instead of bespoke code on every project.
- Enterprise university implementations go live with stable, observable integrations and minimal post‑go‑live firefighting.
- Over time, more of what you design becomes standardized features and implementation patterns, reducing custom effort per customer.

Required experience

- 6–10+ years in a technical role such as Solutions Architect, Integration Architect, Senior Engineer, or Solutions/Pre‑Sales Engineer in a B2B SaaS or enterprise software environment.
- Strong experience designing and implementing integrations between SaaS platforms and enterprise systems (CRM/SIS/ERP, telephony/contact‑center, identity providers, data platforms).
- REST APIs, webhooks, event‑driven architecture, iPaaS/MCP‑style connectors, and data synchronization strategies.
- Hands‑on familiarity with at least some of: Salesforce or other CRM, student information systems, contact‑center platforms (e.g., Genesys), and cloud platforms.
- Ability to create explicit solution artifacts: architecture diagrams, integration specs, sequencing diagrams, and SOW inputs understandable by both engineers and non‑technical leaders.

Experience in higher education technology (admissions, enrollment, student success) or other regulated domains with complex workflows.

- Exposure to AI/ML or conversational AI platforms and how they integrate into existing enterprise ecosystems.
- Background in Professional Services or Customer Success Engineering where you owned outcomes for large, multi‑stakeholder implementations.
- comfortable presenting to senior IT and business leaders as well as working hands‑on with engineers.

📌 Technical Architect / IT Solutions Architect (Noida)
🏢 EDMO Distributors
📍 Noida