The Learning Services Manager will be co-responsible with the operation for the professional and optimum performance of the LS teams; is also responsible for allocating the required resources for developing the training programs. Must support the creation of training curriculum and ensure the quality of service and training delivery of the LS team. Reviews & approves recommendations to support our Operations and Clients. Supports onboarding of new hires during ramps and BAU requirements.
Ensures training activities are updated and performed in a timely manner
Adopts and drives global standards for training
Manages client relations to align training standards
Supports the development of effective and timely analytics to our operations team
Coordinates with Workforce in the scheduling of new hire classes and cross-training
Coordinates the best use of their resources for LS and CE to support the operations
Owns Training Attrition by creating and executing action plans
Drives new hire and recurrent training effectiveness results
Coordinates with internal and external stakeholders to understand the training
Robust leadership & management
English - B2 or above: - Appropriate use of language
Intermediate to advanced level experience with MS Office applications, including budget
management & reporting
Brilliant Coaching or other coaching methodologies
Customer excellence & quality knowledge
Bachelor's degree in any field.

- Experience leading small to medium group of team members - Required
- We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. If you would like more information about how your data is processed, please contact us.

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys,



drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

📌 Service Management Coordinator (Noida)
🏢 TELUS Digital
📍 Noida