Sales Quality Analyst (India)

Sales Quality Analyst (India)

07 Nov
|
MediaRadar
|
India

07 Nov

MediaRadar

India

About MediaRadar MediaRadar , equips marketing, sales and analytics leaders with the intelligence they need to stay ahead. Our platform delivers always-on, AI-enabled Creative, Competitive, Commercial and Market Intelligence—spanning ad strategy, media spend, creative assets and brand messaging across 30+ media channels and five million brands. With deep insights into more than 35 million ad and campaign assets and $280 billion in media spend, MediaRadar provides a single, interoperable source of truth that plugs seamlessly into enterprise analytics and AI systems. The result: faster, cleaner and more actionable intelligence that drives competitive advantage. About this Chance Our Content & Data Operations team is the engine behind this intelligence. We work on turning unstructured global ad data into the highly accurate, AI-ready datasets that our clients rely on to make high velocity and impactful media decisions. As we scale our India captive into MediaRadar's center of excellence for Data Operations, we are expanding our Q&T; function. The Quality Analyst is the guardian of data quality across all our ad processing workflows. About the Team The Quality & Training vertical sits at the heart of our Content & Data operation. they trigger coaching, SOP fixes, and process changes whose impact we then measure. As our operation increasingly blends human judgement with our Classification Engine and human-in-the-loop (HiTL) workflows,



Quality Analysts are central to keeping both the people and the models accurate. Requirements Primary Responsibilities and Impact Drivers: (not limited to) Quality auditing & defect identification - Perform daily quality audits against the relevant SOP across classification, attribution, mapping, and related workflows, meeting defined productivity and quality targets. - Identify anomalies — SOP defects, process gaps, and recurring error patterns and distinguish a genuine miss from an acceptable judgement call. - Comprehend and SOPs with minimal supervision, and flag where an SOP itself is unclear, outdated, or silent on an edge case. - Investigate and help resolve client-raised troubleshooting requests, triaging the issue, identifying whether it stems from a data, process, or model gap, and driving it to closure with the relevant team. Root cause analysis & continuous improvement - Go beyond what broke to why it broke and identify preliminary root causes and explain your rationale clearly. - Propose practical solutions on quality and productivity, and partner with managers to drive them to closure on agreed milestones. - Calibration & standards consistency - Participate in and help run calibration sessions so that audit scoring stays consistent across analysts, processes, and shifts. - Work with your data governance counterparts to turn recurring defect trends into targeted refreshers and SOP updates, so coaching translates into measurable improvement.

📌 Sales Quality Analyst (India)
🏢 MediaRadar
📍 India

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