IT Infrastructure Operations Management

Oversee daily IT operations infrastructure reliability and system availability across on prem and cloud environments

Manage enterprise network infrastructure including LAN WAN SD WAN routers switches and firewalls

Ensure high availability and performance of servers virtualization platforms and Azure cloud services

Establish proactive monitoring alerting and capacity management frameworks

Cyber Security Risk Management

Lead cybersecurity operations covering threat detection incident response vulnerability management and remediation

Oversee security technologies including Firewalls Checkpoint Palo Alto Zscaler AV EDR solutions

Coordinate with Truist Information Security teams to align with enterprise security standards and risk frameworks

Identity Access Management IAM

Own and manage IAM capabilities including Active Directory RBAC MFA and Privileged Access Management

Ensure least privilege access user lifecycle management and audit readiness

IT Security Compliance Governance

Ensure compliance with IT security policies regulatory requirements and internal standards





Support internal and external audits security assessments and remediation tracking

Maintain documentation for security controls policies and governance processes

Own Disaster Recovery DR and Business Continuity Planning BCP strategies for GCC IT operations

Conduct periodic DR drills and resilience testing

Drive automation frameworks for infrastructure provisioning monitoring patching and incident resolution

Use analytics and operational data to optimize efficiency reliability and risk reduction

IT Service Management ITSM

Govern IT services using ITIL based practices including Incident Problem Change Request and Asset Management

Leadership Stakeholder Vendor Management

Lead and mentor infrastructure and cybersecurity teams

Partner with business stakeholders GCC leadership and Truist IT and Security teams

Manage strategic IT and security vendors and service providers

Networking Switches Routers SD WAN

Systems Windows Domain SCCM Intune AV EDR

Cloud Virtualization Azure VM platforms

Identity Management,Technology-

IT Service Management,Technology-

Security Operations-

SOC Operations

📌 IT Service Delivery Manager - ITIL (Secunderabad)
🏢 Infosys
📍 Secunderabad