In Scope of Position based Promotions
Job Title: HCM Business Advisory Analyst
The HRdirect team is responsible for providing first-level resolution for employee and HR-related queries across HR policies, processes, and applications. The HCM Business Advisory Analyst will support employees, former employees, HR Advisors, and internal HR solutions teams by delivering timely, accurate, and customer-focused support through email, chat and telephone channels. The role requires strong knowledge of HR topics across APAC, UK, and US regions, along with the ability to work within defined SLA and quality standards.

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

- Best in class leave policy
- Employee Assistance Program for you and your family members
- Accident and Term life Insurance
- Handle queries from employees, former employees, HR Advisors, and internal HR solutions teams on HR products, policies, and applications via email and telephone.

Provide first-level resolution for queries across UK , US and APAC locations processes where applicable.
Demonstrate good working knowledge of HR applications including Workday and ServiceNow
Support policy-related queries, including Benefits, Payroll and Employee life cycle
Ensure all queries are managed with a strong focus on accuracy, completeness, timeliness, and customer experience.
Work within established SLA and quality standards,



ensuring transactions and queries are completed accurately and escalated to the appropriate teams when required.
Remain logged in to Genesys phone lines and ensure availability for eight working hours, considering a one-hour break within the nine-hour login window.
Your skills and experience

Prior experience in query handling or transaction processing, preferably within a shared services environment.
Exposure to HR domain areas such as onboarding, background screening, offboarding, perks, data management, payroll, and employee lifecycle processes.
Good email and telephone etiquette with the ability to communicate clearly and professionally.
Willingness to work rotational shifts supporting UK/US business hours.
Good client management, influencing, communication, and rapport-building skills.
Good typing skills and working knowledge of Microsoft Excel for reporting and data analysis.
Familiarity with Oracle PeopleSoft, ServiceNow, and Workday.
Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

Training and development to help you excel in your career
Coaching and support from experts in your team
A range of flexible benefits that you can tailor to suit your needs

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. Together we are Deutsche Bank Group.

📌 Business Analyst (ORACLE ONLY) (Bengaluru)
🏢 Recognized
📍 Bengaluru