Zonal Head – Field Service Delivery Location: Chennai

Experience: 10–15+ Years

The Zonal Head will be responsible for driving end-to-end operational excellence, uptime, service delivery, customer satisfaction, compliance, and business growth across the assigned zone for both Plutus (Digital Payments) and Petroleum Automation businesses.

The role requires strong leadership in managing field operations, customer escalations, vendor coordination, resource planning, and service governance to ensure achievement of contractual SLAs and business objectives.

Operations Management

Drive operational performance across the zone for Plutus and Petroleum businesses.

Ensure achievement of uptime, SLA, and service delivery targets.

Ensure timely closure of incidents, service requests, and customer escalations.

Team Leadership & People Management

Lead Territory Leads, Cluster Heads, and Field Service Representatives (FSRs).

Drive productivity, discipline, and performance management across teams.

Conduct regular reviews, coaching sessions, and field audits.

Identify training needs and develop technical capabilities within the team.

Ensure adequate manpower planning and resource deployment.

Petroleum Automation Management

Ensure smooth operations of forecourt automation systems, tank gauging systems, ATGs, probes, controllers, and integrated payment solutions.

Drive compliance with automation standards and operating procedures.

Monitor installation quality, commissioning, preventive maintenance, and issue resolution.

Work closely with OEMs, OMCs, and service partners for operational excellence.

Customer & Stakeholder Management





Participate in customer reviews and business meetings.

Governance & Compliance

Conduct field and process audits across territories.

Ensure adherence to safety, electrical, earthing, installation, and automation compliance standards.

Prevent unauthorized tampering, manual operations, and process deviations.

Vendor & Partner Management

Manage OEMs, implementation partners, and service vendors.

Monitor service partner performance against defined KPIs.

Ensure timely availability of spares and inventory management.

Drive accountability through regular performance reviews.

Business & Financial Management

Participate in planning for expansion, rollouts, migrations, and upgrades.

Support business growth initiatives and strategic projects.

Key Performance Indicators (KPIs)

Service Uptime (%)

Preventive Maintenance Compliance

Audit & Compliance Scores

Territory-wise Operational Performance

Bachelor's Degree in Engineering (Electronics/Electrical/Instrumentation/Computer Science) or equivalent.

MBA preferred.

Experience

- 10–15+ years of experience in field operations, digital payments, petroleum automation, telecom, banking technology, or related industries.
- Minimum 5 years in a leadership role managing large field teams.
- Experience in managing multi-location operations and customer-facing teams.
- Solid exposure to petroleum retail automation, payment systems, network infrastructure, and service operations.

You are the CEO of what you do: you show ownership and make things happen

- You own tomorrow: by building solutions for the merchants and doing the right thing

📌 Managed Services Area Manager (Chennai)
🏢 Pine Labs
📍 Chennai