Client Service Management Associate (Bengaluru)

Client Service Management Associate (Bengaluru)

07 Nov
|
Goodera
|
Bengaluru

07 Nov

Goodera

Bengaluru

About Goodera Goodera is the world's leading platform for employee engagement, helping companies build meaningful, purpose-driven workplace experiences through employee volunteering. We partner with 500+ enterprises, including 75 Fortune 500 companies like IBM, ServiceNow, and Amazon to help teams connect with purpose while driving social impact. Operating across 100+ countries and 30+ languages, Goodera delivers hosted volunteering and team engagement experiences - virtual, in-person, and hybrid - through a network of 2,500+ hosts. In 2025 alone, we facilitated 10,000+ experiences engaging over 500,000 employees worldwide. With consistent 100% YoY growth and profitability since April 2024, Goodera is backed by leading investors including Elevation Capital, Nexus Venture Partners, Omidyar Network, Zoom Ventures, xto10x, and Ursula Burns.
We help organizations design and deliver meaningful experiences that drive both employee engagement and social impact.

End-to-end program management: Design and execute corporate volunteering initiatives from concept to completion
Match organizations with the right experiences from our global catalog of volunteering activities
Program planning & participation: Support timelines, campaigns, and communications to drive employee registrations
Hosted experiences: Deliver engaging,



high-quality sessions led by trained Goodera hosts who guide, orient, and contextualize each experience
As we continue to grow, Goodera is exploring avenues of expanding beyond volunteering into a broader suite of employee engagement offerings including team building, culture-building, and purpose-driven experiences.

Track attendance for all virtual events, verify participant counts, upload the final attendance data to Goody, and lock the confirmed attendance count.

QC and Collateral Uploads: QC all the presentation decks and KBYG (Know Before You Go) documents for at least 30+ events and ensure the correct collaterals are uploaded to Goody OS.

These responsibilities involve high volume daily execution, manual client communication, quality control, attendance verification, platform updates, and strict turnaround-time management.

1–2 years of experience in operations or customer support, with the ability to handle pressure and manage multiple tasks.
Good working knowledge of Microsoft Excel or Google Sheets.
Ability to take initiative, work alone with minimal supervision, and maintain robust attention to detail.

Shift Flexibility: Willingness to work in rotational shifts:
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📌 Client Service Management Associate (Bengaluru)
🏢 Goodera
📍 Bengaluru

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