As part of job creation, you will be based at our Bengaluru factory and will report to the Customer Service Manager.
Domestic and International logistics Management :

You will be responsible for managing all shipments within India and across borders, ensuring that logistics processes comply with regulations and monitoring their progress.
~ Spare Parts Management:s

You will be responsible for coordinating the shipment of spare parts required for repairs.
~ You will ensure smooth and transparent communication both internally and externally, providing regular updates on the status of complaints and responding promptly to customer inquiries.
~ Customer Complaint Management:

You will be responsible for handling customer information and proactively monitoring complaints to ensure efficient and prompt resolution of issues.
~ Warranty Service Follow-up:

You will closely monitor field service interventions carried out by our Area Service Technicians to ensure compliance with warranty terms and ongoing customer satisfaction.
You have successful experience inan international logistics company, and you have preferably worked in an environment related to the design and production of mechanical equipment (construction machinery, agricultural equipment, etc.).
You demonstrate a strong sense of organization,



excellent customer service and outstanding interpersonal skills.
Fluency in English is essential for this position.
Experience with ERP would also be a robust asset for this role.
We will support you by providing training on our products and tools.
Are you a true technical support professional, passionate about customer service and looking to join a growing international company
TLD is a French company and part of the Alvest Group, a pioneer in the Ground Support Equipment (GSE) industry for over 70 years.
A global leader, we specialize in the design, assembly, distribution, and after-sales service of equipment used in airports worldwide.
We are behind numerous innovations, including air start units, belt loaders and towbarless tractors.
Today, we develop innovative products (autonomous, hybrid, electric, and sustainable vehicles) and actively contribute to reducing the environmental footprint of the aviation industry :
Committed to addressing environmental challenges and playing an active role in the energy transition, TLD is a member of the Solar Impulse Foundation and a participant in the United Nations Global Compact initiative, which promotes Corporate Social Responsibility (CSR).

📌 Customer Support Administrator - Hybrid Working (Bengaluru)
🏢 TLD
📍 Bengaluru