Enable Deployment of Global Tools and analysis of current business process initiatives for Front office Customer Support, Services and Customer experience in International Operations

Demand Intake & Requirements Management:

Capturing and shaping business needs from International Operations Zones

Liaise with Zone BRMs for new Front Office requirements Act as the primary interface with Business Relationship Managers (BRMs) and Global domains to capture new needs coming from the Customer Care and Services business teams in the zones

Coordinate zone/country-specific needs with Global Domain and Capability leaders Translate local requirements into capability discussions with global owners to ensure alignment and prioritization

Connect Zones with Domain and Digital Leaders Facilitate collaboration between business zones and Global Directors and VPs to accelerate decision-making

Enable zones to analyze Front Office impacts for Unify Help regions independently assess their gaps and readiness for Unify transformation.

Enable improved adoption of deployed tools Support in change management, training, and engagement so that business teams actively use the tools post-deployment.

Enable countries and zones to improve global KPIs Support regions in aligning with global performance indicators and improving measurable outcomes.

Assist in reducing capability-specific Technical Debt across zones Identify Shadow IT or legacy tools and support migration toward standardized global solutions.

Assist Zones on Technical Debt initiatives for the Front office landscape Partner with zones to execute clean-up initiatives (e.g.,



Opportunity to mentor others and grow your leadership capabilities

Flexible work options designed to help you thrive professionally and personally

It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

You must submit an online application to be considered for any position with us. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

📌 Lead IT Systems Analyst (Gurugram)
🏢 Schneider Electric
📍 Gurugram