Actively hiring
Customer Service Associate

Start Date
Starts Immediately

CTC (ANNUAL)

₹ 3,00,000 - 3,50,000 ₹ 3,00,000 - 3,50,000 /year
Experience

1 year(s)
1 year(s)
Apply By
5 Dec' 26
Posted few hours ago
Job
104 applicants
About the job
Location: Remote
Employment Type: Full-time
Experience: 0-1 year (Freshers can apply)
Annual Salary: 3,00,000- 3,50,000 CTC
Working Hours: 6:00 PM-3:00 AM
Start Date: Immediately
Passenger Car Service is seeking a reliable, organized, and detail-oriented Remote Dispatcher & Customer Service Executive to support our passenger transportation operations and drivers. In this role, you will coordinate reservations, manage driver schedules, monitor trips, and maintain clear communication with customers and drivers. You will help ensure that every booking is handled accurately, every pickup is properly coordinated, and every trip runs smoothly and on time.
Key Responsibilities:

1. Reservation Management: Review incoming bookings and maintain accurate reservation details, pickup times, locations, and passenger information.
2. Driver Coordination: Assign trips to drivers, confirm schedules, and ensure drivers have the correct trip information and instructions.
3. Trip Monitoring: Monitor ongoing and upcoming trips to help ensure timely pickups and drop-offs.
4. Airport Transfers: Check flight arrival information and coordinate airport pickups when required.
5. Customer Communication: Respond to customer inquiries, provide updates, and handle service requests professionally.
6. Driver Communication: Stay in contact with drivers regarding trip assignments, pickup instructions, delays, and schedule changes.
7. Problem-Solving: Respond quickly to last-minute bookings, cancellations, delays, and unexpected operational issues.
8. Email Management: Monitor company emails and ensure important requests and messages receive timely responses.
9. Record Keeping: Maintain accurate booking records, schedules,



and reports using the company's reservation system, Google Sheets, and Microsoft Excel.
10. Route Coordination: Use Google Maps and other navigation tools to verify addresses, routes, and estimated travel times.
11. Reporting and Escalation: Notify management promptly about urgent issues, service disruptions, or situations requiring additional support.
12. Professional Standards: Protect customer information and maintain high standards of accuracy, reliability, and professionalism.

Required Skills and Qualifications:

1. Strong written and spoken English.
2. Excellent attention to detail and organizational skills.
3. Professional communication and customer service abilities.
4. Basic computer skills and familiarity with email, Google Sheets, Microsoft Excel, and Google Maps.
5. Ability to multitask, prioritize responsibilities, and solve problems calmly under pressure.
6. Reliable internet connection and a suitable home-based work environment.
7. Strong punctuality, accountability, and time management.
8. Ability to work independently and follow established procedures.
9. Willingness to learn recent software, booking systems, and dispatch processes.
10. A responsible, professional, and customer-focused attitude.
11. Previous experience in dispatching, customer service, logistics, travel operations, or call center support is an advantage but is not required.
12. Freshers with strong communication skills and a willingness to learn are encouraged to apply. Skill(s) required

Attention to Detail Customer Support Effective Communication Email Management English Proficiency (Spoken)



English Proficiency (Written) Google Sheets Logistics Management Management Map Study MS-Excel MS-Office Multitasking Operations Problem Solving Time Management
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. have minimum 1 years of experience
Other requirements
Someone who takes responsibility, communicates effectively, pays close attention to detail, and can manage multiple tasks in a fast-paced environment.
Motivated freshers are welcome to apply.
Candidates who demonstrate reliability, a positive attitude, and a willingness to learn.
Strong written and spoken English communication, attention to detail, customer support, email management, Google Sheets, MS Excel, logistics and operations management, map study, multitasking, operating systems, problem solving, and time management.
At least one year of relevant experience is required.
Candidates must be available from 6:00 p.m. to 3:00 a.m. and communicate professionally with customers and drivers.
Salary
Probation: Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 3,00,000 - 3,50,000 /year
Number of openings
4
About Makeup Artistry By RD
Delhi
I, Ritika Dharmani, have run this studio and academy, Makeup Artistry by RD, since 2013. I provide all makeup courses, hairstyling courses, hair chemical courses, and beautician courses. We also provide makeup services at the venue globally.
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📌 FULL TIME - Customer Service Advisor (WORK FROM HOME) (remote)
🏢 Makeup Artistry By RD
📍 India