With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale.
With teams across Bangalore, Budapest, Bogotá, Gurugram, and Manila, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. The Customer Operations Transformation (COT) programme is a strategic initiative to simplify and standardise Customer Operations, enhance customer experience, and enable data-driven decision-making through digital capabilities and automation. OTIF, Joint Value Creation, Zero Touch Zero Delay, Zero Exceptions, and One Day Query Resolution.The Project Manager is part of the COT programme team, working across Customer Operations, Order-to-Cash, Supply Chain, Commercial, Finance, Data & Technology, Regions & Markets, Service Delivery teams and Third-party partners to deliver complex, cross-functional change and measurable transformation outcomes.
The Project Manager is responsible for driving COT projects from initiation through successful delivery, ensuring alignment to programme objectives, scope, timeline, budget, quality and benefits. The role combines strong PMO and project delivery discipline with data-driven performance management, enabling leadership to make informed decisions through clear KPIs, dashboards, reporting and insights.The role works closely with business and technology stakeholders to translate priorities into executable plans, manage dependencies and risks, maintain effective governance, and accelerate delivery through Agile and hybrid ways of working.
Partner with Customer Operations, O2C, Supply Chain, Commercial, Finance, Data & Technology, Regions & Markets, Service Delivery and third-party partners to align priorities,



activities and outcomes.
Programme Planning & Delivery: Develop and maintain integrated programme/project plans, resource plans, budgets, delivery roadmaps and milestones, ensuring delivery remains aligned to agreed scope, timelines and priorities.
PMO Governance: Establish and operate effective programme governance, including governance forums, decision and action tracking, escalation management and executive reporting.
RAID Management: Maintain and actively manage the programme RAID log covering Risks, Actions, Issues and Dependencies, ensuring clear ownership, mitigation, due dates and escalation.
Dependency Management: Identify, track and resolve cross-squad, workstream, market, business, data and technology dependencies to support integrated delivery and protect timelines.
Agile Ways of Working & Continuous Improvement: Drive effective Agile ways of working and identify opportunities to improve delivery processes, governance, reporting, team effectiveness and programme execution.
TechnicalExtensive project planning and execution skills across complex change and transformation programmes/projects.Experience using Agile, Waterfall and hybrid project/change management methodologies.Strong PMO, governance, RAID, dependency, financial and advantages management capability.Strong understanding of transformation delivery and programme lifecycle management.Proficiency in JIRA, Azzure Dev Ops, MS Project or similar project management tools, PowerPoint,



Excel and other MS Office applications.Understanding of Order-to-Cash and Customer Operations processes broader Finance/Supply Chain knowledge is advantageous.Strong stakeholder management with a global mindset, including influencing, challenging and decision-making ability.Education and QualificationsMinimum Bachelor's degree or equivalent.
Professional Project Management qualification preferred.
Experience12+ years of experience in Project Management, Programme Management, PMO, Business Transformation or a related area.
Proven experience supporting or managing complex, cross-functional transformation programmes/projects using Agile, Waterfall or hybrid delivery methodologies.Proven experience managing complex, cross-functional transformation initiatives and teams of senior stakeholders.Experience working across Customer Operations, Order-to-Cash, Supply Chain, Commercial and/or Finance functions desirable Experience delivering automation, digital and data-driven transformation initiatives.Experience working with enterprise technology and business applications, including High Radius, SAP and other analytics/reporting platforms. Experience working within a large multinational corporation (MNC) or Global Capability Centre (GCC) environment, coordinating cross-functional transformation delivery across business, technology, data, markets and third-party partners preferred.

Experience / skills required:

Flexible Working Statement:
We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Diversity statement:
We embrace diversity in the broadest possible sense. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.

📌 SAP Programme Manager - Planning (Gurugram)
🏢 Diageo
📍 Gurugram