About the Role: We are on the lookout for a passionate and experienced NPS (Net Promoter Score) Manager to join our International Telecom Process vertical.
Key Responsibilities:
Analyze NPS data to identify customer insights & trends
Drive initiatives to enhance customer satisfaction & loyalty
Collaborate with cross-functional teams for CX improvement
Monitor KPIs and build dashboards for performance tracking
Present findings and action plans to senior leadership
What We're Looking For:
5+ Years of experience in NPS/CX roles (BPO/Telecom preferred)
Excellent analytical & communication skills
Proven track record in improving customer satisfaction
Strategic thinker with hands-on execution abilities
Must be adaptable to work in a global, fast-paced environment