Birdeye builds AI coworkers for multi-location brands. Jay for marketing, Myna for operations, and Robin for customer experience orchestrate AI agents to win AI visibility, book appointments, and drive consistent CX at every location. They run on BirdAI, the Agent OS built on 13 years of multi-location data infrastructure and 3,000+ integrations. BirdAI consolidates every signal, reasons with industry, brand and location context, and acts autonomously or with a human in the loop.
Birdeye is trusted by the world's largest multi-location brands across healthcare, dental, restaurants, financial services, auto, retail, and property management. The Procurement Manager will assist head of procurement and optimize the end-to-end procurement lifecycle for a global SaaS organization. This role is responsible for sourcing, negotiating, and managing vendor relationships across software, IT, infrastructure, and professional services categories. The ideal candidate has deep knowledge of SaaS and cloud- based procurement, strong negotiation and contract management skills, and experience supporting multiple geographic regions with differing regulatory and compliance requirements.
Develop and execute global procurement strategies aligned with business and financial o0bjectives.
Manage sourcing, vendor evaluation, and contract negotiation for SaaS, IT, and operational service providers.
Partner with Legal, Finance, Security, and Compliance teams to ensure contract adherence and risk mitigation.
Maintain vendor performance scorecards and help head of procurement for leading quarterly business reviews with key suppliers.
Implement procurement best practices and cost optimization strategies across regions.
Oversee the procurement of software licenses, renewals, and enterprise subscription management.




Support global teams in identifying approved vendors, negotiating pricing, and ensuring policy compliance.
Assist head of procurement to drive procurement automation and implement scalable tools.
Monitor and ensure compliance with data privacy, export control, and regional procurement regulations.
Collaborate with cross-functional stakeholders to forecast procurement needs and budget impacts.
Bachelor's degree in Business Administration, Supply Chain Management, Finance, or a related field.
Master's degree or MBA preferred
CIPS (Chartered Institute of Procurement & Supply) certification
CSCP (Certified Supply Chain Professional) – APICS
IT Procurement or Contract Management certification a plus
Experience
Minimum 5–7 years of progressive experience in procurement, supply chain, or vendor management.
At least 3 years in a SaaS, cloud, or technology-based environment.
Demonstrated success managing procurement activities across multiple global regions.
Proven track record in software and IT contract negotiation, including enterprise agreements and SaaS renewals.
Experience with procurement automation tools.
Excellent negotiation, analytical, and financial acumen.
Proficient in contract drafting, review, and compliance management.
Ability to work effectively in a global, cross-functional, and remote workplace.
Familiarity with data protection laws (GDPR, CCPA, etc.) and global procurement compliance standards.
Proficiency in MS Excel, Power BI, or other data visualization and analytics tools preferred.
Key Performance Indicators (KPIs)
Procurement cycle time and process efficiency.
Vendor performance and SLA adherence.
Compliance with procurement policies and audit readiness.
Stakeholder satisfaction and adoption of procurement best practices.

📌 Procurement Manager - REMOTE (Gurugram)
🏢 Birdeye
📍 Gurugram