Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a team-oriented, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
We are looking for a detail-oriented and analytical Quality Analyst to support the delivery of Salesforce-powered Conversational ITSM and Enterprise Service Management solutions.
This role is ideal for professionals who enjoy validating business requirements, testing end-to-end solutions, identifying defects, and ensuring applications deliver expected business outcomes. You will work closely with Business Analysts, Developers, Architects, and Product Owners to validate innovative Salesforce, Agentforce, and enterprise service management solutions.
Quality Assurance & Validation
Review business requirements, user stories, process flows, and acceptance criteria.
Identify gaps, ambiguities, and inconsistencies before development begins.
Validate delivered functionality against business requirements.




Ensure quality standards are followed throughout the delivery lifecycle.
Test Planning & Execution
Test Data
Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
User Acceptance Testing Support
~ Document testing results and provide quality reports.

Salesforce & ITSM Testing
Salesforce Service Cloud
Experience Cloud
Test business processes including:
IT Asset Management
Integration Testing
Validate integrations between Salesforce and enterprise applications.
Test APIs, middleware integrations, workflows, and data synchronization processes.
Ensure data consistency and business process continuity across systems.
UAT & Stakeholder Support
Support User Acceptance Testing activities.
Work with stakeholders to validate business readiness and acceptance.
Identify opportunities to improve testing effectiveness and efficiency.
Support automation initiatives and quality engineering practices.
Contribute to a culture of quality and continuous improvement.
3–5 years of Quality Assurance and Testing experience.

- Experience testing enterprise applications, Salesforce solutions, or ITSM platforms.
- Strong understanding of test planning, execution, and defect management.
- Experience creating test cases, test scenarios, and validation documentation.
- Knowledge of Agile and Scrum delivery methodologies.
- Exposure to Salesforce Service Cloud or Experience Cloud.

Experience testing Enterprise Service Management or ITSM solutions.
Familiarity with CMDB and IT Asset Management processes.
Knowledge of API and integration testing.
ISTQB or equivalent testing certification.
Experience validating AI-powered workflows.
ITIL Foundation Certification.
Have a strong attention to detail and quality mindset.
Enjoy validating business processes and technology solutions.
Can collaborate effectively with business and technical teams.
Take ownership of testing outcomes and customer satisfaction.




Are passionate about Salesforce, Enterprise Service Management, and AI-driven service experiences.
Be part of strategic Salesforce transformation programs focused on Conversational ITSM and Enterprise Service Management.
Gain exposure to Agentforce, AI-powered service experiences, MuleSoft integrations, and Salesforce technologies.
Work alongside experienced Business Analysts, Architects, Developers, and Quality Leaders.
Build expertise in Salesforce testing, ITSM processes, CMDB, and IT Asset Management platforms.
Accelerate your career through continuous learning, innovation, and certification opportunities.
Enjoy a flexible hybrid work model across Kochi, Bangalore, and Hyderabad.
If you are a passionate Quality Analyst who believes quality is about delivering business value and exceptional customer experiences, we would love to hear from you. Join us and help build the future of AI-powered Enterprise Service Management and Conversational Salesforce platforms , ensuring every solution is reliable, scalable, and aligned with customer expectations.
Compensation
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. com and Linkedin.Please be advised of the following official Milestone Technologies recruitment policies:

com) or unofficial third party messaging apps to conduct formal business.

📌 Business Quality Analyst (Kochi)
🏢 Milestone Technologies
📍 Kochi