The Citrix Architect is the technical authority for the organization's Citrix virtualization platform. This role investigates complex, high-severity issues, leads upgrade and migration projects (CVAD and Citrix DaaS), drives the Citrix Profile Management (UPM) vs FSLogix strategy, and evaluates and proves out new solutions through POCs before leading their production deployment.

Architecture and Design

Design, document, and maintain the end-to-end Citrix architecture (CVAD on-prem, Citrix DaaS, hybrid, and multi-site/DR designs).

Produce high-level and low-level designs (HLD/LLD), reference architectures, standards, and build guides.

Define capacity planning, sizing, scalability, and high-availability strategies for Delivery Controllers, StoreFront, NetScaler/ADC, Cloud Connectors, and VDA workloads.

Ensure the architecture aligns with security, compliance, and enterprise standards.

Perform deep-dive root cause analysis (RCA) on slow logons, session launch failures, black screens, session reliability/reconnects, HDX/graphics performance, VDA registration failures, and profile issues.

Engage Citrix Support and vendors (Microsoft, hypervisor, storage, network) and drive cases to resolution.

Upgrade and Project Delivery

Lead end-to-end delivery of CVAD upgrades (LTSR/CR): assessment, prerequisites, test plan, pilot, cutover, and rollback planning.

Lead Citrix DaaS migration, upgrade, or onboarding projects, including Cloud Connector deployment and hybrid/cloud transition.

StoreFront, NetScaler/ADC, Licensing Server, Director, WEM, PVS/MCS, and VDA/master images.

Develop project plans, timelines, risk registers, and communication plans; coordinate with Project Managers, infrastructure, security, and application teams.

Ensure minimal downtime and sound change management (CAB, change records, post-implementation reviews).

Evaluate Citrix Profile Management (UPM) vs Microsoft FSLogix on logon performance, scalability, storage impact, resilience, Office/OneDrive/Teams support, and supportability.

Design the profile architecture: storage (SMB, NetApp, Azure Files), Cloud Cache vs VHD(X) locations, redirection, and exclusions.

Lead profile migration projects, including pilot, tuning, and user acceptance testing.

Citrix DaaS, WEM,



App Layering, Citrix Analytics, cloud-hosted VDAs, GPU/HDX 3D Pro, Windows 11 multi-session, Citrix Secure Private Access).

present findings with clear recommendations, cost, and risk analysis.

Lead production rollout of approved solutions through design, build, testing, and handover to operations.

Azure Virtual Desktop, VMware Horizon) and provide objective comparisons when required.

Operations, Automation, and Optimization

Optimize logon times, session performance, user experience, and resource utilization.

Automate deployment, image management, and configuration using PowerShell, REST APIs, Terraform/Ansible, and CI/CD pipelines.

Define monitoring and alerting strategy (Director, ControlUp, Splunk, SCOM, Azure Monitor, etc.).

Perform regular health checks, patching strategy reviews, and lifecycle/EOL planning.

Maintain golden image standards and application delivery/packaging strategy (MSIX, App-V, App Layering).

Maintain architecture documentation and DR/BCP plans, and test DR failovers.

Act as the primary technical liaison with Citrix, Microsoft, and other vendors.

Communicate technical concepts clearly to stakeholders, management, and non-technical audiences.

Contribute to roadmap planning, budget inputs, and vendor/licensing strategy.

Design and continuously refine the team's diagnostic playbook — a step-by-step, tool-by-tool guide that enables engineers at all levels to systematically diagnose logon performance issues in a structured, repeatable way

Develop training materials, recorded sessions, and runbooks covering the full diagnostic toolchain: Logic Monitor, Citrix Director, Power BI (Citrix All, GPO dashboard, scatter plot), Azure Log Analytics, Wireshark, Citrix policies, and GPO auditing

Mentor Systems Engineers, reviewing their diagnostic approaches, providing guidance on complex cases,



and building their technical depth over time

Conduct knowledge-transfer sessions and training surges so that the team's collective expertise grows faster than any individual's

10 AI-Assisted Analysis & Tooling

Lead the team's use of AI for large-scale analysis — including ingesting Citrix configuration exports, GPO data, ServiceNow knowledge articles, and public Citrix best practice documentation to generate actionable insights and surface configuration gaps at scale

Develop or guide the development of scripts (PowerShell, Python) to automate GPO auditing, data extraction, and comparison across customer environments

Work with internal tooling teams to refine and productionize AI-based GPO audit capabilities and Citrix policy analysis pipelines

8–12+ years of experience in end-user computing, with 5+ years in Citrix CVAD architecture and engineering.

Proven experience delivering major upgrades (CVAD LTSR/CR) and migrations.

Hands-on experience with UPM and FSLogix, including design, migration, and troubleshooting.

Solid knowledge of Windows Server/Client, Active Directory, Group Policy, DNS, DHCP, PKI, networking, and storage.

Experience with hypervisors and cloud platforms (VMware vSphere, Hyper-V, Nutanix AHV, Azure, AWS).

AI-enabled Citrix automation: able to use AI tools to build and troubleshoot PowerShell/REST/Terraform automation for Citrix (image builds, deployments, upgrades, health checks), with GitHub for source control, pull request review, and CI/CD workflows (e.g., Demonstrated ability to lead POCs, solution deployments, and cross-functional projects.

Citrix certifications (CCP-V, CCE-V, or current Citrix Virtual Apps and Desktops certifications).

Microsoft certifications (Azure, Windows Server, Microsoft 365).

Experience with ITIL processes, change management, and Agile/hybrid project delivery.

Experience with Azure Virtual Desktop or VMware Horizon.

Key Performance Indicators

On-time, on-budget delivery of upgrade and migration projects with minimal downtime.

Improved logon times and user experience metrics.

Quality and completeness of architecture documentation and knowledge transfer.

📌 ITIL Architect (ServiceNow Architect), hybrid working (Pune)
🏢 Altera Digital Health
📍 Pune