As a Store Reliability Operations Engineer within the Global Technology Platforms (GTP) CCC team you will work with other CCC, TDO, SRE, DevOps and Engineering practitioners to pro-actively maintain mission-critical infrastructure, cloud platforms, micro-services, tools, and processes that will ensure highest levels of availability and reliability across our Global Technology platforms.

The team functions by collaborating internally with TDO (Technical duty officers and SRE (Site reliability engineering) for faster detection and mitigation of incidents The team is aimed at proactively maintaining mission critical infrastructure, cloud platforms, micro services, tools and processes to ensure highest levels of availability and reliability across the Global technology platforms. You'll excel if you have enthusiasm for digging deep, and a flare for sharp technical communication, prioritization and organization. You will work directly with our SRE, Engineering and DevOps teams to support our next generation 'always up' cloud-based e-commerce platforms.

The CCC Site Reliability Operations Engineer is responsible for pro-actively monitoring, detecting and resolving site issues before they become customer and availability impacting. Technically you will understand the full end to end stack and use this knowledge to detect errors/failures and take corrective action to mitigate. During a major incident, you will draw on your technical skills and knowledge to triage and troubleshoot, differentiating between symptom and cause, to help restore impacting issues. Your ability to continuously challenge yourself and develop a strong network within your peer group will see you exceed in this role. Our goal is to protect the customer experience and deliver outstanding levels of availability.

Xmatters workflow integration with scalability, resiliency and performance

Assist Walmart Store/Distribution Center associate's in their day-to-day issues related to store functions.

Support through Call functioning for internal escalations.

Follow the SOP for troubleshooting and get resolutions for issues reported by Store operations team.

Flexible in Shift & Support hours

Deep technical understanding of core infrastructure, cloud services, platforms and micro-services.

Ability to understand and capture key data from logs at an expert level.

Focus on immediate restoration vs root cause.

Identify and drive continuous improvement efforts to reduce waste (eliminate, automate or streamline).

Develop automation and self-healing with DevOps,



Engineering and SRE partners.

Scripting and software development to automate and help enhance existing solutions.

Experience owning, developing and evangelizing a product.

Actively provide data for and participate in root cause analysis.

Transition observability projects in the command centre for better visibility.

Candidate should have overall work experience of 3 to 4 years in IT operations domain with the following technical expertise.

Experience building and scaling distributed, highly available systems

Experience developing applications for a cloud environment such as Google Cloud Platform or Microsoft Azure

Experience with frameworks/tools such as GIT, xMatters workflow integration, Service Now Integration etc

Comfortable building metrics, monitoring, and alerting for micro-services

4+ years in an infrastructure, systems, engineering or development environment delivering operational excellence to highly complex distributed systems.

Bachelor's Degree in Computer Science or a related field, or relevant work experience.

Strong and demonstrable incident management skills with relevant experience in an enterprise organization.

3+ Years of relevant experience on Major Incident Management with ITIL4 Certification

Experience and exposure working is a 24/7 operations support environment.

Experience investigating, analyzing and troubleshooting large scale enterprise systems.

Networking knowledge and understanding of network concepts, such as different protocols (TCP/IP, UDP, ICMP, etc.), Programming experience in one or more of the following languages: Go, Java, Python, Ruby, Shell.

Experience administering Unix/Linux in a production environment.

Understanding of Unix/Linux systems from kernel to shell and beyond, taking in system libraries, file systems, and client-server protocols along the way.

Experience working with and developing enterprise monitoring/tooling solutions like Grafana, Kibana, Splunk, Graphite, Nagios, New Relic and DynaTrace.

Working knowledge of one or more cloud technologies such as AZURE, GCP and OpenStack.

That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists,



cybersecurity expert's and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work

We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.

Beyond our excellent compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

By fostering a workplace culture where everyone is—and feels—included, everyone wins. By making Walmart a welcoming place where all people feel like they belong, we're able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Walmart, Inc., We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Option 1: Bachelor's degree in computer science, computer engineering, information systems, information technology, or related area and 2 years'experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization-related technologies.

Option 2: 3 years' experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization relatedtechnologies.

Master's degree in computer science, computer engineering, information systems, information technology, or related area

Building 10 (sez), Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India

📌 Systems/Infrastructure Engineer Hybrid - Immediate Start (Bengaluru)
🏢 Walmart Global Tech India
📍 Bengaluru