We're on a mission to modernize the infrastructure of the $11.7 trillion travel industry to power the perfect trip for travelers everywhere. Our Travel-as-a-Service platform is designed to make every trip better, whether someone is booking for work or leisure travel, building a travel tool, or looking to offer personalized experiences at scale.

Commit to excellence – We're accountable, we are partners, we are agile.

How You'll Help Us Build

Provide technical support to strategic Spotnana customers and partners, who range from experienced developers to non-technical executives.

Deliver analysis to leadership and engineering, as needed

Translate and distill complex technical analyses into customer-friendly explanations

Work side-by-side with Customer Success Managers and Travel Operations to ensure a high-level of customer satisfaction.

Help to maintain process documentation and help center content as needed

Assist the Customer Support Manager and other Customer Success leaders on project level deliverables

Experience You Bring

- High level of English proficiency
- 4+ years of experience in a customer-facing support function.
- Experienced in at least one programming language, preferably have solid knowledge about web technologies like HTML/CSS.
- Experience troubleshooting issues related to, for example, SSO, user provisioning via SFTP and API, and systems integrations.
- Ideally have already gained experience with database systems or SQL.
- Experience using Kibana or similar to interpret real-time application monitoring and alerting based on various metrics and logs, including using log data to troubleshoot issues.
- Experience with major Cloud Platforms such as AWS.
- Goal-oriented,



independent and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments.
- Familiarity with corporate travel management solutions and/or related back-end systems like Sabre is preferred.

The process typically begins with an introductory call with a member of our Talent Acquisition team, where we'll discuss your background, career aspirations, and what makes Spotnana a great fit for you. Then a live virtual and onsite interview with a panel of engineers and hiring managers.

We provide an workplace of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company.

Protect yourself from recruitment scams - All recruiting outreach and communication comes directly from our internal team via an email with an @spotnana.com address or through LinkedIn. We encourage candidates to verify the source of any outreach before sharing personal information. We do not use external recruiting partners for our hiring efforts or Microsoft Teams for interviews. We will never ask you to pay for equipment, training, visa fees, or anything else during the hiring process. We do not extend offers via text-based apps or use Microsoft Teams for interviews.

📌 Technical Support Analyst - SQL Experience (Bengaluru)
🏢 Spotnana Technology
📍 Bengaluru