Please apply only if you are an immediate joiner or can join within 10 days of offer release. Title: Service Desk / IT Support Engineer
Department: IT Support / Customer Support
Experience : 1 Years - 5 Years
On-site only (no remote or hybrid option)
Full-time, rotational 24/7 shifts

We are looking for a Service Desk Agent to be the first point of contact for our customers and employees. You will log, triage, and resolve incoming requests across multiple support channels, ensuring every user receives rapid, accurate, and courteous help. This is a fully office-based role, and because our service runs around the clock, it involves rotational shifts covering days, evenings, nights, weekends, and public holidays.

Handle incoming incidents, service requests, and queries via phone, email, live chat, self-service portal, social media, and messaging channels
Follow incident, problem,



and change management processes in line with ITIL best practices
Perform in-person shift handovers to ensure continuity of service across teams
Handle sensitive information in line with security and data protection policies

Strong written and verbal English communication skills (clear, professional, and empathetic)

- Proven ability to work in multi-channel support environments (voice, email, chat, portal, social)
- Ability to work on-site at the office for all shifts , with no remote working option
- Willingness and ability to work 24/7 rotational shifts , including nights, weekends, and holidays
- 1–2+ years of experience in a service desk, helpdesk, or customer support role
- ServiceNow, Jira Service Management, Zendesk, Freshservice)

📌 Service Desk Specialist (Night Shift) (Secunderabad)
🏢 Artech Information Systems
📍 Secunderabad