About MSISERVICES PVT LTD
'MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is a USD MNC with 4000+employees in the USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vasanth Nagar, Bangalore, India with 800+ employees'. For more details visit our website –

MSI values Customer First, Continuous Learning, Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last twenty years, MSI is seeking individuals looking for a long-term career and upward mobility.

MS International Inc. is an infrastructure technology and supply-chain leader, providing nationwide distribution of flooring, countertop, wall tile, and hardscaping materials through a digitally optimized logistics network.

Ltd. is currently hiring suitable candidates for the role - 'Instructional Designer – Learning and Development Team' within our business operations in Bangalore, India. This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross- functional projects we are equal opportunity employer with growth based on meritocracy.

Summary: - The Learning and Development Team is responsible for conducting new hire orientation and assessments, managing the training portal, and maintaining process manuals for all BPO teams. The team also coordinates cross- trainings, refresher sessions, and product-specific training programs. Additional responsibilities include content development for internal platforms, maintaining key business resources, collaborating with the IT team to enhance applications, and performing other duties as required to support continuous learning and operational excellence.

Develop effective and interactive training programs and materials to support employee development and organizational enhancement
Research, outline, write, proof, and publish engaging digital content
Develop timely and essential training programs and materials,



create post training assessments for organizational and personnel needs
Assist in content calendar preparation every month. Brainstorm & ideate with the Training team to collect, write, research, organize and edit the information
Contribute to structured content strategy and roll out both internal and external communications on timely basis
Coming up with content goals and strategies and pitching ideas to the training team
Collaborating with team members and brainstorming subjects for creative content
Creating unique, simple-to-understand, and user-friendly content using good techniques
Reflects the understanding of the training requirement verbally as well as writing new content and editing existing content
Editing and proofreading new content before publication
Managing the distribution of content through our various channels
Analyzing performance indicators and determining the effectiveness of created content
Will have to create compelling original, informative and meaningful content for website based on the company's requirement and organize the information for posting on company website and maintain it periodically
Will have to post crisp, precise, and persuasive content to ensure viewers understand what has been presented in front of them
Will have to completely understand the requirements of the company, the target audience and must develop the content accordingly while using good search engine optimization (SEO) techniques
Has a full understanding of the various business units and their specific training requirements
Need to be flexible with shift as and when the business or work requires

Key skills and experience required

Hands on experience with some of the authoring tools like MS Power point, Articulate Storyline 360, i spring. (Bachelor's or Masters in any related field
Hands on experience using Project management tools like Trello, JIRA. (Positive knowledge of UX design (User Experience)
Data analysis & Problem-solving skills
Hands on experience in basic graphic designing tools (Canva)

📌 Instructional Design Specialist (Bengaluru)
🏢 MSI
📍 Bengaluru